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Deputy Team Leader

4 months ago

Wrexham, United Kingdom British Red Cross Full time

**Deputy Team Leader - Emergency Department**

**Location: Wrexham Maelor Hospital (Denbighshire, LL13 7TD)**

**Hours per week: 27**

**Salary: £21,570 pro rata (£16,640 for 27-hour working week) per annum**

**Contract type: Fixed Term Until 31st March 2024 (with the possibility to extend)***

Have you ever considered what it would be like to work in a team in A & E supporting and helping people? Every day is different and incredibly rewarding.

Our emergency department service involves greeting and supporting patients, talking with their next of kin, giving out meals and refreshments, providing practical support such as getting a pillow for a patient, talking to someone who is anxious and in distress. Generally providing the support you would want to experience when attending an A & E department.

Your days will be spent speaking to and supporting patients and medical staff so that the hospital can run smoothly. Your work with patients and relatives will help free up clinical staff’s time. The people you support will come from all kinds of backgrounds. You may time supporting someone with dementia, or distributing hot meals to those awaiting treatments. Or you may be driving someone home after they’ve been discharged.

***

**A Day in the life of a Deputy Team Leader may involve**:

- Arranging team schedules, creating monthly rotas, ensuring full-service cover as well.
- Managing a team of up to 6 volunteers.
- Being the on-site go-to for any service questions or issues that pop up for BRC staff & NHS Staff. Being on the floor in the department and a point of contact for any support needed for staff and patients.
- Handling referrals, assessing risks for users, and guiding them to suitable services.
- Keeping service delivery on track day-to-day, ensuring service standards and KPIs are met.
- Supporting patients directly, offering practical and emotional support.
- Keeping an eye on team capacity and helping the team leader to manage their performance.
- Helping hire and train volunteers, encouraging teamwork and flexibility in service.
- Reviewing files, documents, ensuring paperwork is completed daily and data is input onto BRC systems.
- Helping the team leader develop the service and build relationships with NHS Staff.

**To be a successful Deputy Team Leader, you’ll need;**
- Good verbal and written communication skills, able to talk to staff and patients and use active listening skills
- Understanding of the challenges involved in supporting vulnerable people, as well as knowledge of community services
- Experience of working in a team, co-operating, and supporting others
- Ability to meet deadlines and gets tasks done
- Ability to handling conflict, thinking on your feet and problem solving
- Knowledge about health & safety, and safeguarding when working with others

**In return for your dedication and expertise, you’ll get**:

- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (pro rata)
- Pension scheme: Up to 6% contributory pension
- Flexible working: We do our best to accommodate your preferred work style
- Learning & Development: Wide range of career opportunities + comprehensive learning
- Discounts: Access to Blue Light Discount Card and employee benefits platform
- Wellbeing Assistance: Access to mental health and wellbeing assistance
- Team Working: Champion our mission in a collaborative team
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

**Connecting human kindness with human crisis