Gestor de Asistencia International

1 month ago


Cardiff, United Kingdom INTERNATIONAL MEDICAL GROUP HOLDINGS LTD Full time

Tienes vocación de servicio? Quieres encontrar un empleo donde aprovechar al máximo tu manejo de idiomas? Quieres crecer profesionalmente siendo parte de una empresa global? Forma parte de nuestro equipo

Tipo de Contrato: Permanente Jornada Laboral: Tiempo completo Compañía: IMG / Global Response
Salario: £18,500 - £27,000 anual (según nível de experiência), £1,000 bono de bienvenida a la empresa, más paquete de beneficios

Ubicación: Teletrabajo desde el hogar (100%) o presencial en nuestras oficinas en Cardiff o Redhill (combinado con teletrabajo)

Horarios: Turnos rotativos en jornada semanal de 4 ó 5 dias laborales (garantizando 2 ó 3 días de descanso)

IMG - Global Response ofrece servicios de asistencia médica internacional las 24 horas, los 7 días de la semana. Nuestro objetivo es estar siempre presentes para nuestros asegurados. Cada caso es diferente

La mission:
Los Gestores de Asistencia Internacional brindan a clientes el acceso a la atención médica que necesiten en cualquier momento y en cualquier lugar del mundo, ya sea en su hogar o si estudian, viven, viajan o trabajan en el extranjero. Como parte de nuestroequipo coordinarás servicios de asistencia, tales como una visita al doctor, una internación hospitalaria de urgencia or una repatriación de regreso al país de origen.

Te aburre el trabajo de tareas repetitivas? No hay un caso de asistencia que sea idéntico a otro, cada caso es un desafio a resolver.

Descripción de tareas:

- Recepción de llamados directos del asegurado o cliente; apertura del caso y coordinación de servicio
- Comunicación vía telefónica y por escrito con clientes y/o Partners en español o inglés
- Información al cliente de coberturas y del procedimiento a seguir, analizando así mismo las necesidades del cliente
- Búsqueda, localización y envío de taxi/ambulancia/grua, organizar noches de hotel, contacto y gestión de vuelos y billetes de tren con agencias de viajes
- Organización de repatriaciones médicas
- Funciones adicionales que puedan surgir por las necesidades de negocio

Tus calificaciones:

- Bachillerato o equivalente
- Experiência 2 años en puesto similar o trabajando en empresa de viajes, salud, seguros or servicios de atención telefónica
- Bilingüe Español/Inglés (fluidez tanto oral como escrita). Otro idioma es un plus
- Espíritu de servicio, excelente comunicación
- Motivado y capaz de trabajar tanto en equipo, así como de manera autónoma bajo dirección de un supervisor
- Capacidad de adaptación al cambio

Te estamos esperando

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protectedcharacteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
- All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All IMG colleagues who can work from home should do so; and where it is not possible for colleagues to workremotely, we have taken important steps to protect those working from IMG offices. Social distancing, enhanced hygiene and safety measures are already in place at all IMG locations that are open to protect our colleagues and manage the risk of COVID-19. Thewelfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time._
- IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, genderidentity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law._


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