Casework Assistant

Job description

This is an exciting opportunity to join our dynamic and committed advice services team. The post holder will provide casework support to advisors in our casework team and our Pro Bono Project Co-ordinator. This role will support the day to day running of our casework services and the co-ordination and administration of our Pro Bono Project. The post-holder will engage with our clients on a daily basis and have the opportunity to assist them with form filling. This entry level role is the ideal opportunity to gain experience and insight into social welfare advice and casework. Training and development opportunities to enable the post holder to progress towards becoming an advisor/caseworker will be provided and are an integral part of this role.

**About you**

We are looking for a highly organised and proactive individual with an interest in social welfare advice and support. You will demonstrate excellent communication and interpersonal skills, and will have a commitment to working with communities who are highly disadvantaged and a passion for helping people to overcome homelessness and poverty. You will have excellent IT skills and experience working with Microsoft Office and other cloud-based software, a great telephone manner and strong admin skills. You may have experience utilising Customer Relationship Management/Casework Management systems. You will have the ability to work with service users empathetically and will have a willingness to try new tasks and support the wider team with policy work and online communication. From time to time you may be asked to work outside of usual working hours (if so, Time Off In Lieu will be provided).

**_ Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life._