Customer Service Advisor

6 months ago


Kidlington, United Kingdom Network Plus Full time

**Customer Service Advisor**

**Our Role**

**Key Responsibilities**

We are looking for someone to:

- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

**Experience and Knowledge**
- Experience of working within the Utilities sector is desired but not essential
- Ideally, you’ll come from a customer service background
- IT and system literate
- Able to work in an organised manner to meet important deadlines

**Network Plus at a Glance**
- We are an award-winning utility and infrastructure business with more than 20 years’ experience, operating from 80+ depots across the UK.

**Salary and Benefits**

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer**. **We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- Health & wellbeing programme

Schedule:

- Monday to Friday

Work Location: In person



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