Current jobs related to Customer Care Coordinator - Hebburn - Keepmoat Homes

  • Customer Care Coordinator

    2 weeks ago

    Hebburn, United Kingdom KEEPMOAT Full time

    Main purpose of the role We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team in our North East region, based in Hebburn, NE31 2EX. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining...

  • Customer Care Coordinator

    2 weeks ago

    Hebburn, United Kingdom Keepmoat Homes Full time

    Main purpose of the role We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team in our North East region, based in Hebburn, NE31 2EX. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst...

  • Activities Coordinator

    4 months ago

    Hebburn, United Kingdom Hill Care Full time

    We are seeking a Friendly, creative and confident, enthusiastic person who is a team player but has the ability to work on their own initiative. The role needs someone who has proven ability to develop and organise a range of events / activities for Clients in all Client categories. They must have good communication and organisational skills The role...

  • Activities Coordinator

    3 months ago

    Hebburn, United Kingdom Hill Care Full time

    We are seeking a Friendly, creative and confident, enthusiastic person who is a team player but has the ability to work on their own initiative. The role needs someone who has proven ability to develop and organise a range of events / activities for Clients in all Client categories. They must have good communication and organisational skills The role...

  • Activities Coordinator

    3 months ago

    Hebburn, United Kingdom Hill Care Full time

    We are seeking a Friendly, creative and confident, enthusiastic person who is a team player but has the ability to work on their own initiative. The role needs someone who has proven ability to develop and organise a range of events / activities for Clients in all Client categories. They must have good communication and organisational skills The role...

  • Team Coordinator

    3 months ago

    Hebburn, United Kingdom Real Life Options Full time

    **Team Coordinator with South Tyneside** **£26,661.24 per annum** **Real Life Options **is a reputable and caring provider of support services for individuals with Learning Disabilities. We are dedicated to enhancing the lives of the people we support by promoting independence, dignity and wellbeing. We are seeking a passionate and experienced Team...

  • Customer Service Coordinator

    16 hours ago

    Hebburn, South Tyneside, United Kingdom MTrec Recruitment Full time

    About the RoleWe are seeking a highly skilled Customer Service Administrator to join our team on a temporary to permanent basis. As a key member of our team, you will be responsible for providing exceptional customer service, managing order confirmation processes, and liaising with carriers to arrange timely collection of goods.Key ResponsibilitiesProvide...

  • Customer Service Coordinator

    19 hours ago

    Hebburn, South Tyneside, United Kingdom MTrec Recruitment Full time

    About the RoleWe are seeking a highly skilled Customer Service Administrator to join our team on a temporary to permanent basis. As a key member of our team, you will be responsible for providing exceptional customer service, managing order confirmation processes, and liaising with carriers to arrange timely collection of goods.Key ResponsibilitiesProvide...

  • Administrative Coordinator

    1 month ago

    Hebburn, South Tyneside, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

    Position OverviewAre you interested in joining a collaborative team dedicated to providing exceptional support?We are seeking qualified and experienced individuals for the role of Administrative Coordinator within our organization. This position plays a crucial role in supporting a specialized assessment and treatment unit for individuals with learning...

  • Customer Service Coordinator

    2 weeks ago

    Hebburn, South Tyneside, United Kingdom MTrec Ltd Commercial Full time

    About MTrec Ltd CommercialWe are a leading commercial recruitment agency, dedicated to providing exceptional service to our clients and candidates. Our team is passionate about delivering results-driven solutions that meet the unique needs of each business.The Job You'll Be DoingAs a Customer Service Administrator, you will play a vital role in providing...

  • Airfreight Operations Coordinator

    3 days ago

    Hebburn, South Tyneside, United Kingdom LV Logistics Full time

    Logistics Operations CoordinatorWe are seeking a highly skilled Logistics Operations Coordinator to join our dynamic team at LV Logistics. As a key member of our operations team, you will be responsible for handling daily airfreight tasks, including import and export operations, customs clearances, and client communication.Key Responsibilities:Process...

  • Airfreight Operations Coordinator

    3 days ago

    Hebburn, South Tyneside, United Kingdom LV Logistics Full time

    Logistics Operations CoordinatorWe are seeking a highly skilled Logistics Operations Coordinator to join our dynamic team at LV Logistics. As a key member of our operations team, you will be responsible for handling daily airfreight tasks, including import and export operations, customs clearances, and client communication.Key Responsibilities:Process...

  • Airfreight Operations Coordinator

    3 days ago

    Hebburn, South Tyneside, United Kingdom LV Logistics Full time

    Logistics Operations CoordinatorWe are seeking a highly skilled Logistics Operations Coordinator to join our dynamic team at LV Logistics. As a key member of our operations team, you will be responsible for handling daily airfreight tasks, including import and export operations, customs clearances, and client communication.Key Responsibilities:Process...

  • Airfreight Operations Coordinator

    3 days ago

    Hebburn, South Tyneside, United Kingdom LV Logistics Full time

    Logistics Operations CoordinatorWe are seeking a highly skilled Logistics Operations Coordinator to join our dynamic team at LV Logistics. As a key member of our operations team, you will be responsible for handling daily airfreight tasks, including import and export operations, customs clearances, and client communication.Key Responsibilities:Process...

  • Customer Service Coordinator

    2 weeks ago

    Hebburn, South Tyneside, United Kingdom MTrec Recruitment Full time

    Job Summary MTrec Recruitment is seeking a highly skilled Customer Service Administrator to join our client's team on a temporary to permanent basis. As a key member of the team, you will be responsible for providing exceptional customer service, managing order confirmation processes, and liaising with carriers to arrange timely collection of goods. Key...

  • Customer Service Coordinator

    2 weeks ago

    Hebburn, South Tyneside, United Kingdom MTrec Recruitment Full time

    Job Summary MTrec Recruitment is seeking a highly skilled Customer Service Administrator to join our client's team on a temporary to permanent basis. As a key member of the team, you will be responsible for providing exceptional customer service, managing order confirmation processes, and liaising with carriers to arrange timely collection of goods. Key...

  • Customer Service Coordinator

    1 week ago

    Hebburn, South Tyneside, United Kingdom MTrec Recruitment Full time

    Job Summary MTrec Recruitment is seeking a highly skilled Customer Service Administrator to join our client's team on a temporary to permanent basis. As a key member of the team, you will be responsible for providing exceptional customer service, managing order confirmation processes, and liaising with carriers to arrange timely collection of goods. Key...

  • Customer Service Coordinator

    1 week ago

    Hebburn, South Tyneside, United Kingdom MTrec Recruitment Full time

    Job Summary MTrec Recruitment is seeking a highly skilled Customer Service Administrator to join our client's team on a temporary to permanent basis. As a key member of the team, you will be responsible for providing exceptional customer service, managing order confirmation processes, and liaising with carriers to arrange timely collection of goods. Key...

  • Airfreight Operations Coordinator

    7 days ago

    Hebburn, South Tyneside, United Kingdom LV Logistics Full time

    Airfreight Operations Coordinator =========================== **About the Role** --------------- LV Logistics, a market leader in the shipping and transport industry, is seeking a skilled Airfreight Operations Coordinator to join our dynamic team. As a key member of our operations team, you will be responsible for handling daily airfreight tasks, including...

  • Airfreight Operations Coordinator

    7 days ago

    Hebburn, South Tyneside, United Kingdom LV Logistics Full time

    Airfreight Operations Coordinator =========================== **About the Role** --------------- LV Logistics, a market leader in the shipping and transport industry, is seeking a skilled Airfreight Operations Coordinator to join our dynamic team. As a key member of our operations team, you will be responsible for handling daily airfreight tasks, including...

Customer Care Coordinator

5 months ago

Hebburn, United Kingdom Keepmoat Homes Full time

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.

Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.

For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.

**Job description**:
**Main purpose of the role**:

- The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. To manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to be a 5-star builder and a leader in Customer Service in the homebuilding industry. To understand, implement and adhere to HSS policy and strategy

**Key Accountabilities**:

- To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries
- To be professional, courteous and punctual in all dealings with customers and our external partners
- Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
- Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
- Ensure all materials and labour required is available prior to starting works
- Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied
- Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work
- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager
- Produce all relevant documentation relating to customer care accurately and in a timely manner
- Responsible for updating COINS system in a timely and efficient manner to ensure accuracy of customer database
- Responsible for collating / maintaining the 28 day customer care questionnaire
- Maintain an efficient, effective filing system
- Monitor and report to the Customer Care Manager the performance of the sub-contractors
- Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified
- Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues

**HS&S Responsibilities**

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

**Skills, knowledge & experience**:
Essential:

- This is not an exhaustive list of the technical experience that we seek in this role, but what we consider to be critical to the success of this role
- Flexible and agile approach
- Skilled in relationship building and stakeholder engagement
- Enthusiastic, self-motivated, solutions focused approach
- Prepared to work within a large geographical area
- Excellent level of numeracy and skilled in verbal and written comms
- High level of computer literacy in MS Office
- Proven track record in project management including managing change, driving operational excellence improvements.
- Ability to influence the culture of the business.
- Able to act decisively, use sound judgement and move the business with pace towards goals
- External business and commercial awareness and understanding across a number of industries
- Outstanding interpersonal and relationship skills and able to influence and operate at senior level
- Use a range of influencing techniques to move the business towards a customer orientation, securing commitment to change, and driving performance
- Managing the brand as a strategic asset

**Desirable**:

- Knowledge of people management tools and techniques e.g. talent mapping; succession planning etc
- Covered a more senior role to support upward management experience

**Education & qualifications**:
**Essential**:
Relevant industry requirements to be inserted, for example RICS

**Why work for us?**:
At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best ser