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Customer Support Officer

5 months ago

York, United Kingdom City of York Council Full time

We are WorkwithYork and we are working with our client to find a Customer Support Officer.

This is a full time (Monday-Friday), temporary assignment running for two months, with the opportunity to go permanent.

The role is based just outside of York City Centre.

The pay rate is £12.77 per hour.

This role involves:

- Managing mailboxes
- Handling incoming and outgoing customer calls
- Logging repairs and requests
- Booking appointments

You will need:

- Previous experience working on phones.
- Good customer service skills, and be courteous and empathetic.
- Ability to quickly build a rapport.
- Good communication skills, excellent vocal delivery.