Aerospace International Logistics Specialist
7 months ago
Provide Customer Service and Logistics Support.
- ** Your Role **:Demonstrate a “can do” attitude and show that you are prepared to go the extra mile for the customer.
- ** Your Responsibilities **:Maintains and enhances customer services by ensuring procedures are followed and systems used correctly.
- Follow any new systems procedures within the department
- Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.
- To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
- Familiarize yourself with all special services we can offer and ensure customers are given all options available.
- Help develop and maintain relationships with clients.
- Ensuring communication with service partners is kept up to date.
- Sending pre-alerts to overseas offices, service partners and customers.
- Assist where directed within the department
- Read, sign and follow all SOP’s / COP’s
- Provide quotes to customers.
- Monitor all shipments as required.
- Ensure compliance with company policies and procedures.
- Check MAWB’s for high costs and quote customer.
- The job is not limited to the above list.
- Additional responsibilities maybe added at the Companies discretion as the role develops
- ** Your Skills and Experiences **:Minimum of 2 years industry related experience
- Full and checkable 5 year work history
- Excellent knowledge of international and domestic airline routings, geography and time zones
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
- Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities
- Understand the concept of customer care, and how to identify the root cause of problems and communicate issues with tack and diplomacy
- Customer service experience necessary
- Ability to organize and manage multiple priorities
- Strong interpersonal and communication skills
- Ability to identify and solve problems
- Good written and verbal communications skills
- Proficient in Microsoft Office suite (Excel, PowerPoint & Word)
- Must be able to work flexible schedule to a 24/7/365 operations
- **Good Reasons to Join **:Quick offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. As part of the Kuehne + Nagel group of companies, joining our organisation brings a wealth of opportunities**About Kuehne+Nagel***
With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1
- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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