General Assistant

2 weeks ago

London, United Kingdom Just Helpers Cleaning Agency Full time

Do you want to work for a company that will nurture your talents and help you to achieve your best.

Do you want to work for a close knit team that has each other's backs.

Do you want to work for a fast paced company that is aiming to change the world?

Do you pride yourself on the delivery of a superb level of customer service? Are you assertive and analytical with compassion as your backbone?

If yes, then read on. Does what follows below, describe you?

You are a creative thinker who loves working face to face with people. You are a good judge of character and often get the measure of people quickly. Connecting with people quickly is your superpower. You are a strong communicator even with people who do not speak English as their first language. For you, writing a plan and making a checklist are part of your DNA. Throughout your career to date, you will have been praised as being an individual who is cool under pressure, juggle multiple tasks, are a creative problem solver and someone with great communication skills that people respect.

You are a self-disciplined, highly motivated, organised individual. If we spoke to your closest friend(s) they would say that they trust you with their deepest secrets. You love working in an environment where getting to know what makes people tick is a top value. You know how to get the best out of someone as well as yourself. To ensure success you already embody, and could score yourself highly on our company’s core values and culture which are: Kindness, Integrity, Trust, Reliability, Strong Communication, Strong Cohesive Team Work, Creating Win-Win-Win solutions, a Kaizen philosophy of constant improvement, A passion to see Justice done, Take Responsibility for our outcomes, Creating a space where everyone can thrive.

You will be responsible for reporting on KPIs that indicate recruitment, retention and colleague satisfaction. And this will excite you

**About Just Helpers Ltd**

We are a small but rapidly growing cleaning agency who introduces clients to cleaners across the whole of London. We currently represent an operational team of 33 Field Service colleagues, known as ‘Helpers’, 7 Office staff and 1 marketing consultant. We care deeply for everyone who is a part of the Just Helpers family.

We want our clients, current and those on their way, to recognise that our team of colleagues are there to help, that we can be trusted to make cleaning day their best day of the week, understanding that a clean house, allows our clients time and space to do the things that God has created them to do, to give them space to think, create, breathe, be.

We are not just cleaners, we are Helpers who believe in justice, a win-win-win situation for everyone in our circle.

We are passionate supporters of the London Living Wage (and recently won an award for that) and ‘doing the right thing’ is at the heart of all we seek to do. We expect that everyone who is a part of our team subscribes to this ethos too.

There are plenty of opportunities for the right people to advance their career within our company. We are always looking for switched-on positive people. Is that you?

**Job Requirements**

2. Carrying out virtual and on site quality control inspections

3. Providing advice and support to our field colleagues

4. Assisting the Sales and Operation teams in matching Helpers with clients and producing the necessary paperwork with the support of an Enquiries assistant, ensuring a turnaround of 4 days

5. To ensure that our database is kept up to date with Helper details.

6. Assisting the Helpers with their scheduling and supporting them in having a balanced workload

7. Generating KPIs on a weekly basis and reporting them to the COO

8. To contribute ideas towards the development of our new scheduling platform and app

9. Work Monday to Friday. Set shift patterns to be agreed at interview

10. Operational support for annual leave and sick cover which could involve the occasional Saturday by agreement

**Application process**

We have a multi-stage, but fast moving interview process, giving you plenty of time to learn about Just Helpers while we get to know you.

1. 3 minute answerphone message letting us know how you think our values align

2. 30-minute video call with Just Helper's COO Joanne and CEO Antoinette

3. Scenario-based task, giving you a better sense of the role

4. A basic personality profile test

6. Two informal chats with people at Just Helpers

7. Breakfast, lunch or dinner with Antoinette and Jo

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £14,375.00-£15,625.00 per year

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London, Greater London: reliably commute or plan to relocate before starting work (required)

Willingness to travel:

- 50% (required)

Reference ID: GenAssist0722

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