Operations Supervisor

6 months ago

Bolton, United Kingdom Go North West Full time

**JOB PURPOSE**

The Relief Allocator will:

- Ensure the safe, punctual, reliable, and cost-effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot.
- Identify and resolve day to day operational issues, including with schedules, allocations, vehicle performance and drivers.
- Providing updates and escalating key issues or concerns to the wider management team.
- Engage front line colleagues though effective communication, active listening, and recognition.

**JOB DESCRIPTION**
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
- Monitor and pro-actively manage service punctuality and availability, using systems highlighted in the systems matrices.
- Support driver queries in a timely manner and oversee driver reporting
- Ensure accurate capture and recording of drivers’ hours, duties, and attendance in the DAS GUI system
- Maintain accurate records for all aspects of operational standards and performance
- Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
- Deal with telephone queries and support the satisfactory resolution of customer queries
- Ensure a comprehensive hand-over and coordination across shifts
- Manage the collection of cash from depots in line with company procedures
- Live input of lost/additional mileage when dealing with unexpected events (for example, breakdowns)
- Ensure depot equipment is logged and maintained and that sufficient stock is available, including ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns, and changeovers
- Ensure an effective working relationship with recognised trade union representatives and officials
- Other duties commensurate with the role as may be deemed appropriate by the line manager

**PERSON SPECIFICATION**

**Knowledge and experience requirements**
- High motivation to achieve stretching targets concerning service delivery and allocation efficiency
- Ability to manage and coordinate people and activity to maximise performance.
- Strong written and verbal communication skills
- Effective listener with the ability to empathise and treat others with respect.
- Computer literate with the willingness to embrace new technology
- Ability to effectively assess situations quickly and to react appropriately when under pressure
- Excellent knowledge of relevant legislation, regulations, performance indicators and company procedures and agreements relating to service delivery.
- Good knowledge of the local network.

**Behaviour requirements**
- **Information seeker **- regularly assess information and data; looking inside and outside the organisation for ways to improve
- **Ideas generator **- value fresh thinking and develop innovative ideas to drive the business forward
- **Flexible thinker **- consider business challenges from different perspectives, considering the views of others
- **Effective communicator **- communicate with others in clear, concise, and engaging ways, while being unafraid to challenge practices, behaviour, or ways of doing things
- **Collaborative team worker **- value others’ contributions, encouraging teamwork and collaboration
- **Active influencer **- build long-term relationships to develop mutually beneficial networks
- **People developer **- create a learning and development environment where people can fulfil their potential
- **Confidence inspirer **- adopt a positive attitude and builds confidence in others
- **Trust builder **- achieve results through building relationships based on treating people with respect and dignity
- **Action enabler **- make things happen; being accountable for delivering results especially during times of change
- **Continuous improver **- look to improve performance through better measurement and evaluation
- **Customer champion **- keep the organisation one step ahead of the customer

**Key safety responsibilities**
- Acting in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation, as well as any customers, clients, and visitors.
- Ensuring that you and any guests to any company premises understand emergency and evacuation arrangements.
- Ensuring your working environment is maintained in a safe and tidy condition.
- Acting proactively in identifying any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels.
- Ensuring adherence to all relevant company and Go-Ahead group company policies and procedures.

**Salary**: £35,501.12 per year

**Benefits**:

-

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