Programme Administrator

4 months ago

Gateshead, United Kingdom Your Voice Counts Full time

**About this role**:
This is a key role at Your Voice Counts, designed to provide administrative support to keep the organisation, services and groups running smoothly. In your role, you will provide a wide range of support, working with our Advocacy, Communities, and Senior Management Teams as well as our Board. You will join a small team that are the first point of contact for our diverse client base and complete a range of administrative tasks to help Your Voice Counts further our work with vulnerable people.

Our Administration Team is a valued part of the organisation that plays a central role in the running and improvement of our services and operations. This role provides a great opportunity to gain a wide range of knowledge and experience in the operation, delivery and governance of an established local charity and to make a significant contribution to our continued success.

**Who we are**:
At Your Voice Counts, we help vulnerable people find a voice and gain control over their lives.

We help the people we support to **speak up** for what they want and need, to be better **connected** and to have **choice and control** in their lives.

Our values guide how we work, and we are all responsible for putting these into practice every day:

- **Being accountable - **We are honest and take responsibility for our actions.
- **Being person-centred** - We put people's needs first.
- **Learning and growing** - We challenge ourselves and each other to help us get better at what we do.
- **Promoting equality** - We work to get equal opportunities for everyone.
- **Working together** - We achieve more by working as a team than by acting alone.

Our wonderful staff embody our values and are dedicated to the work we deliver together. They are committed and passionate with a positive attitude. We all share the same vision and values.

**We are committed to making Your Voice Counts a great place to work. We offer a supportive and fulfilling environment for our staff team with an enhanced range of staff benefits. You can find out more here.**

**Main Responsibilities**:
2. To report on, update and monitor data

3. To provide project specific administrative support to our Communities Team, including

a. Processing client contact forms

b. Updating risk information on our database (CharityLog)

c. Updating activities timetables

d. Producing documents and information in Easy Read (training will be provided)

4. To provide project specific administrative support to our Advocacy Team, including

a. Processing statutory and case advocacy referrals

b. Liaising with professionals to ensure complete and accurate information is captured.

c. Supporting the internal allocation of cases to advocates including RPR (Relevant Person’s Representative) referrals

d. Monitoring Deprivation of Liberty Safeguards (DoLS) expiry dates, seeking updates where expiry dates have passed.

e. Providing administrative support to our NHS ICA (Independent Complaints Advocacy) service.

f. Organising Care and Treatment Review meetings (CTRs) and completing associated administrative tasks.

5. To create surveys and collate findings.

6. To provide administrative support and minute taking for team, board and committee meetings.

7. To contribute to process development and continual improvement within the Administration Team.

8. To support staff recruitment, induction and maintenance of staff records.

9. To support annual leave recording and management.

10. Operations support including equipment monitoring and basic building maintenance and coordination.

11. To support staff with IT and equipment queries, escalating where appropriate.

12. To take part in some client-facing work, this may include supporting our drop-ins or self-advocacy groups, or our admin volunteers with learning disabilities.

13. To complete any other office administrative tasks (e.g. uploading documents, printing, scanning, photocopying, processing post, typing letters, arranging travel) as required

This is not an exhaustive list of duties, and you will be expected to undertake other duties commensurate with the duties of the post as may be reasonably directed and/or as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

**Person Specification**:
We are a values-based organisation and you will have demonstrable belief in the rights of people who use our services.

You will also:

- Be comfortable communicating with people with learning disabilities and mental health issues (experience of this is desirable but not essential)
- Work well in a team, supporting others and asking for help where needed
- Be committed to the values of Your Voice Counts and seek to reflect on your own practices and personal development.
- Have a desire to learn and develop knowledge and act positively on feedback.
- Have excellent attention to detail, and be able to follow processes and ensure high quality of data and record keepi

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