Criminal Justice Administrator

The overall purpose of the role is to: Provide a high quality of administrative service within the Criminal Justice Traffic Department (Smart Motorways) working within the National, Force and Departmental guidelines. This includes all aspects of the Fixed Penalty and Camera Detected Offences processes including the administration process of driver education.

KEY ACCOUNTABILITY AREAS:

- Receive and process evidence obtained from traffic law enforcement equipment & ticket offences, to identify specific traffic offences. Make decisions within established criteria, of which incidents constitute an offence so that notice of Intended Prosecution, Fixed Penalty, Course or Prosecution can be issued appropriately
- Interrogate Internal & External systems accurately to identify drivers/owners of vehicles in order to produce, print and serve notices to offending individuals. Undertake routine enquiries in accordance with office working practices to identify and trace offenders and to follow up all offenders who fail to comply with notices. Provides management information as and when requested. Generate and action reports on a daily basis. All accordance with force policy and current legislation
- Contribute to the efficiency of information by entering, updating, and retrieving and filing/disposal computer/digital and manually stored case filed information using appropriate systems and databases. Ensure that they are accurately maintained and within the agreed timeframes
- Provide appropriate information on disclosure, treating each case individually on its own merits, ensuring information only released to relevant parties within the confines of the Data Protection Act and other legislation
- Act as first line contact in answering and resolving day to day queries and problems with minimum referral to Team Leaders. Including correspondence/notices from members of the public, internal departments/Officers, courts and other agencies and/or advice over the telephone.
- Undertake a wide range of office duties including Scanning, updating filing systems, checking numerical tracking system for completed files and witness statements so that all documentation can be accurately maintained, retained for the specified time and available for reference if necessary

The workload of this role is dependent upon the number of offences generated from safety cameras. Criminal Justice Traffic Department (Smart Motorways) is funded by Highways England. Whilst the primary focus of this role is Smart Motorways this post will also provide support to the FPSU administrators during times of high demand On occasions will be required to attend court to give evidence in contested cases, the evidence is not however of a technical nature but to describe the unit procedures for dealing with Officer issued tickets & safety camera offences

Administration Support Team - Camera Images
- View & Prepare all images from Camera Unit or Hand Held mobile devices
- Booking in, load, allocate (film numbers), process & archive films, disc and DVD's onto relevant systems
- Export and/or Scan relevant documentation onto internal and external systems
- Send payments to payment office
- Deal with members of the public who attend front counter.
- Communication with members of the public, internal and external departments/agencies by way of correspondence or telephone

Ensure all timeframes are met and the submission of work sent to agencies/departments comply with the standards/quality of the organisational policies/SLA. All case must be uploaded correctly and are sent securely.

Administration Support Team - Camera/Ticket Processing
- Prepare & Process all documentation/correspondence relating to Camera Offences & Officer issued Tickets
- Process & prepare all Officer issued tickets and register on Police systems
- Prepare Court files
- Scan correspondence into Systems
- Gather evidence in relation to cloned vehicles, multiple offences and other offences to provide to Enquiry Officers for investigation.
- Communication with members of the public, internal and external departments/agencies by way of correspondence or telephone
- Driver Education

Ensure all timeframes are met and the submission of work sent to agencies/departments comply with the standards/quality of the organisational policies/SLA. All case must be uploaded correctly and are sent securely.

Administration Support Team - Camera Prosecutions
- Review file & Register offences/Cases on Police/Court systems
- Prepare prosecution documents along with Disclosure

CHARACTERISTICS OF THE ROLE
- Recent experience of working in an administrative role within a customer service environment, including use of databases.
- Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner, being available to work some evenings and weekends, where required. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public trans