Admin Team Leader

3 weeks ago

Pontefract, United Kingdom Station Lane Medical Centre Full time

**Salary £TBC (DEPENDENT ON EXPERIENCE)**

**Hours - Full time 37 hours per week over 5 days**

**Job summary**

We require a pro-active team leader to oversee the reception and secretary team in a busy surgery environment.

**Main duties of the job**

**Overview of your organisation**

Admin Team Leader - required for a busy GP surgery. We have a patient population of about 7500, 5 GP partners, 1 salaried GP, 2 practice nurses, 1 ANP, and2 HCAs.

The role is primarily line managing the practice reception and administration team, carrying out day to day activities.

Previous primary care experience is not essential as training will be provided.

The post holder will:

- Be an experienced supervisor/manager/leader of staff, providing leadership to the reception and administration team.
- Have excellent service, leadership, communication and project management skills.
- Hold a relevant management qualification.
- Exhibit safe, professional decision-making and high level of care for patients within the Practice.
- Work collaboratively with the wider Practice team to meet the needs of our diverse range of patients.
- Support the delivery of required policy and procedures.
In order to work at this level full enhanced DBS clearance must be met.

**Key Responsibilities**

The following are the core responsibilities of the Reception Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.
- Ensure all reception and administration duties are completed to the highest standard.
- To provide communications between patients, doctors and other staff.
- Support the practice manager in the reviewing and updating of practice policies and procedures.
- Work with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate.
- To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.
- To introduce new policies and procedures in line with current regulations
- Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.
- To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.
- To be a point of contact for staff and patient queries and concerns.
- The greeting of patients, dealing with their enquiries in a courteous and polite manner.
- Dealing with patient complaints relating to front desk/reception services.
- Making appointments and booking patients in for surgeries and clinics.
- Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
- Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
- Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics.
- Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
- Setting up new members of staff in the clinical and other IT systems.
- Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.
- Providing support and ensure training for current and new staff is carried out.
- Support practice secretaries in developing and maintaining effective call and recall systems for patient services and reviews.
- Training of staff on practice IT systems as necessary.
- To promote Equality and Diversity and Health and Safety in themselves.

**TRAINING AND DEVELOPMENT**
- Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
- Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
- Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)
- Commit to take and pass the necessary Physician Associate re-certification exams (currently every 6 years) to maintain qualifications required to carry out duties of the role and as statutory regulatory bodies require.
**GOVERNANCE**
- Take part in the

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