Lounge Business Executive

3 weeks ago


Heathrow, United Kingdom British Airways Full time

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

**We are currently seeking a Lounge Business Executive**

In this role you'll be responsible for managing the portfolio of British Airways and partner lounge suppliers, the primary goal is to deliver an elite lounge experience that consistently exceeds customer expectations, setting the standard within airline lounges

Key responsibilities include:

- Managing contracts and suppliers for lounges owned by British Airways and partners/third parties.
- Securing business case approvals for lounge costs in accordance with the company’s standing financial instructions.
- Overseeing lounge operations, encompassing:

- Ensuring supplier delivery meets agreed KPIs and SLAs.
- Serving as the day-to-day point of contact and providing support for internal and external delivery partners.
- Managing lounge maintenance.
- Overseeing food safety and health & safety protocols.
- Handling customer communications.
- Identifying opportunities to enhance the customer experience, achieve cost savings, and generate revenue.
- Utilizing customer insights (CSAT) and intelligence to deliver a world-class customer experience.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
- At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work._
- Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities


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