**Component Advisor & Administrator - Role**

**Location**:

Bardon, United Kingdom

**Salary**:

£22,000 + Bonus

**Role Type**:

Full-time, Permanent

**Hours**:

Rotating Shift - Monday to Friday
Week 1 - 06:00hrs to 14:00hrs
Week 2 - 10:00hrs to 18:00hrs
Alternative Saturday mornings

**Benefits**:

Company Bonus Scheme
Company pension

High St and Retail discounts for family & friends

Venatu has the pleasure to work with a globally known truck and bus dealer who’s currently looking to introduce a new **Component Advisor Administrator** in their amazing team. This is an exciting opportunity to join the business as a key member of the

**The Role**

A pivotal role within the parts department operation.
- Responsible for developing and sustaining superior parts performance.
- Ensuring consistently high levels of customer service and support to ensure customer satisfaction.
- Working in line with business compliance and company policies and procedures
- Aiming for the overall success of the department’s operation.

**Main Duties include**
- Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
- Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
- Ensure the accuracy of perpetual inventory stock counts
- Making sure correct reporting and documentation are created at all times.
- Ensure Customer orders are taken correctly and supplied to the correct specification.
- Ensure that parts required for customers are picked and allocated to the correct delivery routes.
- Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
- Always promote the benefits of individual elements and services.
- Ensuring that all goods received are checked and located accurately.
- Ensure warranty claims, VCM, IBT (inter Branch Transfers) and special claims are reconciled correctly.
- Inspecting old units or parts returned for credit and reporting damaged or unsuitable elements to the Parts Manager.
- Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
- To maintain a good standard of housekeeping within the Parts department.
- Working as a team player, flexible and helpful ensuring support for both colleagues and customers.
- Carrying out weekly stock checks at Customer premises.
- May be required to support early and late shift workshop parts (as and when required).

**Experience Required**:
Customer orientation.
- Ability to work in an organised & methodical manner in a fast-moving environment.
- Great communication skills.
- Ability to modify your approach in specific circumstances.
- Proven negotiation skills.
- A team player with a flexible and positive approach.
Previous experience in a similar role is ideal but not essential as training and support will be provided.
- Excellent IT skills will be required.