Fraud & Disputes Specialist

2 weeks ago

London, United Kingdom Lendable Full time

**About Lendable**:
Lendable is on a mission to make consumer finance amazing**: faster, cheaper and friendlier.**

We’re building one of the** world’s leading fintech** companies and are off to a strong start:

- One of the** UK’s newest unicorns** with a team of just over 250 people
- Among the **top 10 fastest-growing** tech companies in the UK
- **Profitable** since 2017
- Backed by top investors including** Balderton Capital** and **Goldman Sachs**:

- **Loved** by customers with the best reviews in the market (4.8/5 across 10,000s of reviews)

So far, we’ve rebuilt the **Big Three** consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets **(UK and US)** where trillions worth of these are held by big banks with dated systems and painful processes.

**Join us if you want to**:

- Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in **small teams of exceptional people**, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
- Build the best technology **in-house**, using new data sources, machine learning and AI to make machines do the heavy lifting

**About the role**:
This exciting role involves collaborating with the Fraud and Financial Crime Team to investigate, resolve and prevent Third-party Fraud enquiries as well as consumer card disputes to ensure disputes and chargebacks are raised per the Mastercard guide.

**Your team’s objectives**:
The Fraud and Disputes Team involves establishing and improving a pragmatic framework for** identifying, preventing, and resolving fraudulent activities. **Additionally, we strive to adeptly manage and resolve consumer dispute inquiries and recover funds related to fraud and disputes. **Risk mitigation is a crucial objective** for the team, and there is also a focus on **data analysis and automation **to deliver solutions most efficiently and effectively.

The team works closely with all areas of the business to help support initiatives across the firm to provide advice and solutions so that the bank can grow securely.

**How you’ll impact those objectives**:
This role will be** crucial in identifying and addressing emerging fraud trends,** ensuring adept handling and resolution of third-party fraud claims, and effectively managing consumer disputes whilst servicing processes within the Fraud and Financial Crime function.

**In this role, you need to be able to**:

- Protect the business from fraud losses by i**dentifying, investigating, and addressing third-party fraud claims**, including account takeover and transaction fraud.
- ** Strong knowledge of the Mastercard chargeback guide** for consumer disputes is required.
- ** Proven experience processing chargebacks under the Mastercard scheme **for at least one year.
- ** Ability to recognize genuine fraud claims** and disputes with attention to detail.
- Recognize emerging fraud and dispute trends and communicate them to the Area Lead.
- ** Work independently, take ownership of cases** and **demonstrate a hunger for learning** and development.
- ** Identify process improvements **and **optimization** areas for management.

**What you will be doing**:

- ** Complete fraud investigations within agreed SLAs** and ensure thorough completion of investigation files and documents.
- **
Collaborate with key stakeholders** across the business.
- I**dentify areas of development **and work with management for improvement (training, mentoring, etc.).
- Stay connected within the industry to **identify best practices and emerging risks.**
- ** Investigate and resolve third-party fraud **inquiries promptly.
- ** Analyze** and** resolve dispute and chargeback cases **according to card scheme guidelines for accurate customer outcomes.
- ** Process chargebacks** and** merchant challenges **within the Mastercard portal.
- ** Identify fraudulent trends** and other issues impacting customers.

**Life at Lendable (also check out our **Glassdoor page**)**
***:

- The opportunity to scale up one of the **world’s most successful **fintech companies.
- **Best-in-class** compensation including equity.
- You can work from home **every Monday and Friday **if you wish - on the other days, we all come together IRL to be together, build and exchange ideas.
- **Our in-house chef **prepares fresh, healthy lunches in the office every Tuesday-Thursday.
- We care for our Lendies’ well-being both physically and mentally, so we offer the highest coverage when it comes to **private health insurance.**:

- We're an **equal opportunity** employer** and are looking to make Lendable the most inclusive and open workspace in London.

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