Software Installations Team Lead

6 months ago


Nottingham, United Kingdom Ideagen Full time

Role Purpose:
Ideagen - we are the software solutions that support the safe hands that protect your organisation

We are the name trusted by organisations globally to deliver world-class, innovative software solutions in regulated or high-compliance industries such as aviation, financial services, life sciences, healthcare and manufacturing.

Here at Ideagen we are looking for a Software Installations Team Lead to mentor and develop our current crop of consultants here at our state of the art head office in Ruddington

Our Implementation team play a vital role in our service delivery promise to our customers, working with companies across the globe to install new software into their organisations.

**Responsibilities**:

- Ensuring the right resources is available at the right time to deliver on customer promises
- Making sure the customer work is scheduled and on time, maintain a record of any challenges or problems through the project
- Acting as an escalation point during any incidents ensuring that the appropriate actions are taken
- Actively seeking and responding to feedback from customers and key stakeholders
- Work within a commercially customer focused environment managing schedules and delivery functions
- Adapting to changing circumstance during projects and offering support to team members

Skills and Experience:

- Unix/Linux configuration experience
- Excellent listening and questioning skills, combined with the ability to interact confidently with customers
- Excellent written and verbal communication and technical authoring skills when liaising with the team and clients
- The ability to motivate your team whilst working to meet team, and individual, goals and objectives
- Exposure to ITIL concepts and adoption

Behaviours
- **
Ambitious** - Drive, Planning & Execution
- ** Adventurous** - Flexibility, Resilience & Savvy thinking
- ** Community** - Collaboration & Communication

INDPRO

LI-REMOTE



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