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Primary Care IT Technician

7 months ago

AshtonUnderLyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

The post-holder will participate in the delivery of the ICT services across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO). Supporting the installation, configuration and maintenance of end user equipment, systems and software mainly to deliver the primary care IT service across 36 GP practice and 5 primary care network (PCN) locations within the Tameside and Glossop estate.

Duties will include providing effective and efficient IT support and technical advice on desktop, laptop and peripheral technologies, and other third party systems across the ICT service while actively managing, troubleshooting and resolving IT hardware and software technical issues quickly in order to minimise impact on end user device unavailability.

Provide support cover on short-term basis for colleagues in the IT Tier 1. To work alongside Tier 3 colleagues and other ICO / partner organisations as required.

SECTION 1- MAIN RESPONSIBILITIES

Support the installation, configuration and maintenance of end user equipment, systems and software to deliver the ICT servic

To support endpoint hardware and software defined and any ICO supported equipment connected to the ICT network. This includes for example desktops, laptops, printers and scanners. This list of equipment is not exhaustive and will change as necessary in line with improvements in technology and service requirement.

The physical and logical connection of hardware to the network to enable connectivity to support the service needs. To ensure that all security requirements are adhered to without exception, and that all standards and SOP’s are followed

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety

Care

Respect

Communication

Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Significant experience of working as a field and remote IT technician.

Experience of supporting primary care clinical systems such as Emis Web and SystmOne as well as other third party software and hardware dependencies. This includes for example Docman, patient call / patient check-in systems, spirometry and blood pressure monitoring software. This list is not exhaustive and may change as necessary in line with improvements in technology and service requirements

Experience of Windows 10 / Windows 11 as an operating system.

Excellent understanding of Microsoft Office 365 products.

Understanding and experience of working with LAN and WAN technologies and network topologies. Knowledge of network installations, data cabling using switches, router and patch panels

To analyse, interpret and support end user service logged activities in line with service specifications and security requirements

To liaise with all ICO, GP and PCN employees at management and operational levels on endpoint hardware and software issues. Providing explanations of technical issues in non-technical language

To provide training to users across the GP IT Practices, PCN, ICO its partners and 3 rd parties on endpoint hardware and software as required

To provide endpoint hardware and software training and support to all the IT support staff in the IT services department

Excellent verbal and written communication

Be able to communicate at all levels of the organisation including understanding speech and language difficulties either on the telephone or face to face

Ability to communicate with ICO employees and external organisations complex analytical information

Maximisation of existing ICO software resources utilising detailed knowledge of the software and an understanding of user requirements

Required to use specialist software tools for the manipulation of data, fault diagnosis and repair of IT software/hardware

Must be aware of electrical/data requirements and basic building regulations, consulting with the GP Practice, NHS Property Services or associated landlord on location of services if required

Be able to analyse information and/or make decisions about the next course of action

To monitor and maintain up-to-date information, systems records and provide regular IT endpoint statis