Accreditation & Employer Services Officer
7 days ago
Overview:
**Con**tract: Permanent**
**Location: Hybrid working - **Head office: Quorum Business Park, Newcastle upon Tyne**
**Hours per week: 37**
**Salary: Up to £31,000 per annum, depending on experience**
**Shape real change with an NCFE career**
Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. NCFE is a place where employees not only make a positive social impact - influencing the lives of thousands of learners - but where you will have the opportunity to influence the way we work and directly shape our future direction.
With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society. We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we’re working together as one organisation to make sure no learner is left behind.
**About the role**
We’re excited to be looking for an
**Accreditation & Employer Services Officer** to join our Product & Content Development team. This is a key role in supporting our customers to develop brilliant qualifications and CPD content unique to them. This is a great opportunity to join a fast-paced team who are committed to helping customers deliver transformational learning experiences for our learners.
**Some of your key responsibilities will be**:
- Reviewing customer’s unregulated qualification and CPD training package content, including providing technical feedback to customers and making decisions based on if there are any regulatory and\or business impact
- Inputting, reviewing and maintaining all accreditation products on the NCFE database (and associated systems), including new product entries, ensuring high quality and compliance with regulation
- Reviewing customers’ website and promotional literature to ensure they are advertising correctly and in accordance with the Qualifications Regulators’ conditions of recognition
- Developing and maintaining effective working relationships with strategic partners, key customers, stakeholder and employers relating to accreditation products and services
- Working closely with the Business Development and International teams to retain and maximise Accreditation Services sales
**We’re looking for someone with the following skills and experience**:
- Technical customer service experience
- Planning and organising skills
- Project management skills
- Relationship-building and negotiation and influencing skills
- Excellent written and oral communication skills, including report writing
- Excellent proofreading skills and attention to detail and the ability to work accurately
- Ability to communicate advice, information, and guidance to a range of audiences
- Ability to work well under pressure and be able to multi-task and co-ordinate several projects simultaneously, demonstrating excellent time management and organisational skills
- Ability to adapt to change in a positive manner
Within this role you’ll have opportunities to get involved in cross-team projects and work with colleagues across the business.
Read the full
**job description**
**This role requires hybrid working therefore you will need to be within travel distance of Head Office to ensure you can work from the office as required.**
**What will we offer you in return?**
One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.
You will also have access to a fantastic range of employee benefits and support for your personal and professional development. Benefits include:
- Company Pension, employer’s contribution up to 9% when you contribute 3%
- Life Assurance (4 x basic salary)
- £200 personal development allowance per year
- £400 towards any NCFE accredited qualifications per year
- Two hours a month to spend on personal development
- Free learning resources on our in-house 'Learning to Grow' platform
We also support your health and wellbeing by giving all colleagues access to:
- A minimum of 25 days holiday per year, plus 8 bank holidays
- An additional 3 days off during the Christmas closure
- A flexible and hybrid approach to working to support a work-life balance
- Westfield Health Cash Plan worth up to the value of £635
- Fika - a mental fitness app
- Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
- Doctor Line - same day appointments
**Want to know more about NCFE?**
**Equality, Diversity and Inclusion (EDI) statement**
Creating a fairer and more inclusive society is at the core of who we are at NCFE. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communit
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