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Customer Service Administrator

4 months ago

East Kilbride, United Kingdom Search Consultancy Full time

**Customer Service Administrator**

**Location**: East Kilbride

**Hours of work**:Monday to Friday 9am to 6pm

**Salary**:£21,000 to £25,000 DOE

**Experience**:Administration/Medical/Pharmaceutical/Financial/Order processing/Customer service/sales

**A bit about the role**
- Creating Sales Orders and Order Confirmations on internal systems
- Processing customer orders on the electronic manufacturing system
- Confirming that orders are for an unlicensed medicine by checking available databases to confirm that the medicine is unlicensed, and no licensed alternative exists. Where an equivalent licensed product is available, seek clarification from the customer as to the clinical need.
- Compiling the required documentation for the picking and delivery of the order.
- Phoning relevant specials suppliers regarding customer queries to source new items at the best price and lead time for the customer.
- Creating Purchase Orders for unlicensed medicines to be supplied.
- Setting up all new pharmacy accounts on the online order portal and issuing them with their username and password.
- Corresponding with field sales representatives daily to discuss customer queries and account information.

**A bit about you**
- PC literate with intermediate skills on all Microsoft Office packages.
- Strong attention to detail
- Excellent communication skills both written and verbal
- Ability to work effectively under pressure and prioritise your workload to meet specific deadlines.
- Excellent Customer Service/ Interpersonal skills
- Excellent organisational skills
- The ability to work methodically and accurately process information
- The ability to work as part of a team but also on your own initiative
- Ability to work effectively under pressure

Please note that due to the expected high number of applicants I will be unable to contact everyone, so please assume that you have been unsuccessful if you have not been contacted within 7-10 days and I wish you every success in your job search.