Trade Counter Assistant

5 months ago

ChesterleStreet, United Kingdom Simon Acres Recruitment Full time

**Job Title**: Trade Counter Assistant

**Location**:Newcastle Upon Tyne

**Job Type**: Permanent, Full Time

**Salary**: Around £30,000 + Bonus

**Schedule**: 7am - 5pm Monday to Friday, 8am-12pm Saturday on a rota basis

**Company Overview**:
Our client is a leading distributor of plumbing, heating, and bathroom supplies, catering to both trade professionals and DIY enthusiasts. With a strong presence in the market, they pride themselves on providing excellent customer service and quality products.

**Position Overview**:
We are seeking a dedicated Trade Counter Assistant to join our client's team. As a Trade Counter Assistant, you will play a key role in providing exceptional service to our customers, assisting them with product inquiries, orders, and ensuring their needs are met efficiently and effectively.

**Responsibilities**:

- Greet customers warmly and assist them with product inquiries, orders, and recommendations. Provide knowledgeable assistance on product features, benefits, and usage.
- Process customer orders accurately and efficiently using our client's internal systems.
- Ensure orders are fulfilled promptly and accurately.
- Monitor stock levels on the trade counter, replenishing products as needed to ensure availability for customers. Assist with inventory management tasks as directed.
- Collaborate with the sales team to promote special offers, new products, and upsell opportunities to customers.
- Actively engage in sales initiatives to drive revenue growth.
- Complete various administrative tasks such as filing, data entry, and maintaining customer records. Assist with maintaining a clean and organised trade counter area.

**Requirements**:

- Previous experience in a customer-facing role, preferably within a retail or trade environment.
- Strong attention to detail and accuracy in order processing.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work the required hours, including Saturdays on a rotational basis.

**Benefits**:

- Bonus - creating a high earning potential and incentives.
- Opportunities for career development and advancement within the company.
- Employee discounts on products.
- Pension scheme and other benefits.
- Financially secure business with excellent staff retention and reputation.

Simon Acres Recruitment are acting as the employment agency in relation to this vacancy.

**Job Types**: Full-time, Permanent

Pay: £26,500.00-£31,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- Day shift
- Holidays

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application question(s):

- Do you have good plumbing and heating product knowledge? How did you gain this knowledge?

**Experience**:

- Trade counter: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: LBNUTTCA

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