Customer Service Advisor

4 months ago

Glasgow, United Kingdom Blue Arrow Full time

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.

Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees.

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.
- There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

Role: Customer Service Advisor

Location: Lloyds Banking Group, 110 St Vincent St, Glasgow, G2 5ER

Pay rate: £12.85 per hour

Contract: 6-month contract with the opportunity of extension and to become a permanent employee.

Hours: Full time, Working 5 days out of 7

Shifts are Mon - Fri between 7am - 8pm / x 1 Saturday per month 9am - 2pm

Opportunity for hybrid working after a 6-month period.

**Job Description**:

- You will be the first point of contact for all business banking customer enquiries.
- Responsible for dealing with a variety of calls (cancelled DD's, request for statements, internet banking queries) and seeing these through to resolution.
- Telephony and admin-based tasks.
- Building good relationships with customers and colleagues, that will exceed their expectations.

**Skills**:

- Excellent oral and written communication.
- You're a people person - working with your team to provide a crucial service to millions of customers.
- Positive and approachable attitude with a continuous improvement mindset.
- Ability to empathise with customers to help resolve their queries.
- You should feel comfortable taking and making a high volume of calls to a variety of customers including brokers, Solicitors, Surveyors and Customers.

**Benefits**:

- Fully paid training & excellent career development opportunities.
- Great rates of pay which is paid weekly/Overtime opportunities.
- Generous holidays with 28 days per year.
- Working as part of a diverse workforce that embraces individuality.
- Being part of a team that helps Britain prosper.
- Excellent training and on-going support
- Pay progression.
- Opportunity for potential extension or a permanent position.
- The opportunity to work with some of the most influential and experienced managers in the banking industry.

About our Glasgow site...

With a lively workplace that enjoys a community from all parts of society this site enjoys the following facilities:

- A range of vending machines and free hot and cold drinks.
- Rest areas with TVs etc.
- Prayer & Quiet reflection rooms.
- A kitchenette on each floor equipped fridges & microwaves.
- There is no on-site parking available, close bus links and train links (Glasgow Central is a 5-minute walk away).
- Good travel networks - Bus stop is a 5/10 min walk, Tram and Train links also available.
- Close walk to coffee shops and eateries.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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