Customer Care Manager

4 days ago


Nottingham, United Kingdom Nigel Wright Full time

**The Opportunity**:
Nigel Wright Recruitment has been retained by a key client to lead the search for a Customer Care Manager. Our client operates in the high-end B2C retail sector.
**Role Profile**:

- Reporting to the Branch Manager, the new hire will be a key member of the site management team, leading the daily activities that underpin the customer’s aftersales journey
- Responsible for a team of customer service advisors
- Maximising revenue delivery opportunities whilst ensuring customer retention
- Developing knowledge and skills within the team to create a clear career progression pathway
- Using a high level of autonomy, shape and develop the department in line with the culture and values of the business
- Implement structure within the department to ensure compliance with commercial processes

**Person Specification**:

- Experience in managing a team with strong communication skills
- A desire to exceed customer expectations
- A “check challenge coach” mentality
- Experience in high-end B2C retail environment with ability to manage the demands and expectations of the customer


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