Trade Hero

**About Mustard Made**

It started with a long walk and two sisters living on the opposite side of the world. The idea was sparked by the question: What is it that you love that is uniquely you? Becca thought about her home and studio. She had a random selection of metal lockers.One flaky old one found on the side of the road, a few from antique stores and some new. She's always had a thing for lockers.

From that day in 2017 the work began to bring our colourful lockers to the world. We’ve grown so quickly and now have retail customers purchasing from our online stores worldwide. The count so far this year has been sales to 36 countries We are also stockedby over 150 retailers in the UK, Europe, Australia and New Zealand - including Urban Outfitters, Oliver Bonas and Libertys London. In August 2021 we launched to retail customers in the US, with our wholesale operation to follow very soon. It’s an excitingtime as there is lots more growth on the horizon.

Most importantly, Mustard is a business that really cares about its staff. Our team is like a family. We support each other to make sure we all enjoy what we do and collaborate so everyone knows they have a team to support them.

This role will be based in Primrose Hill office in London.

**The Role - Trade Hero**

Mustard is looking for a Trade Hero to join our London team.

As our Trade Hero, you are responsible for communicating with our existing large contract customers and finding new trade customers to help expand this area of the business. Your experience in trade and your sales background is what you will bring to theparty along with dreaming up big ideas

You excel at seeking out new opportunities, building relationships, are results-driven and uniquely personable. You’ll welcome new trade customers to our Mustard family and guide them through the process from learning about the products through to delivery,assembly and impressing their clients.

You will get to know the individual customers and how best to meet their needs and provide an excellent service. As their first point of contact, you will be there to resolve any issues in the most outstanding way you can think of. We aim to WOW our customersand this will be your focus.

Multi-tasking comes with the territory and having multiple projects on the go is how you thrive.

The role will be full-time but you can craft your ideal role with flexible hours.

**What you’ll do**
- Be the first point of contact for large contract trade orders
- Build and nurture relationships with trade customers
- Negotiate agreements with new customers
- Understand the processes of each individual trade customer and order
- Keep track of delivery time lines and resolve issues related to shipment discrepancies.
- Coordinate deliveries to customers
- Coordinate with the customer service team to arrange replacements parts as needed
- Assist at trade shows
- Review our internal trade process and accounts and seek to make improvements
- Manage sales targets and present new business development strategies for expansion opportunities in the trade sector
- Develop a global sales strategy and implement plan to meet and exceed current sales targets/KPIs
- Go the extra mile for every customer We want to give the best service possible and to keep Mustard customers coming back for more (because lockers are addictive)
- Be part of our team. Like assisting on photoshoots, events or at trade shows. Or, visiting our warehouse. There’s always new things going on so they'll be plenty of opportunities to get involved

**Ideal Skills**
- An understanding of trade for an eCommerce business
- Sales experience and developing business improvement goals
- A proven track record of growing revenue
- Experience working in global markets and across various sales channels
- A friendly, confident, positive attitude, basically, a social butterfly who enjoys connecting with new people
- Exceptional written and verbal communication skills
- A passion for interior design
- Have a motivated, innovative, creative and adaptable working style.

**Hello, is it you we’re looking for?**
- You understand the nuances of life in a start-up and are happy to roll up your sleeves: no job is too big, or too small
- You are experienced working in an online retail environment
- You are confident in working as part of a global team
- You are happy to work independently and have the ability to work remotely
- Working autonomously suits you. You'll need to pursue tasks with initiative and creativity
- You'll spot the things that need to be done and find a way to make them happen
- You are optimistic and not afraid of a challenge
- You are exceptionally organised and thrive on solving problems
- You’ve got great attention to detail
- You are willing to negotiate and can communicate what you need to get results
- You have solid computer skills
- You have Ecommerce experience, Shopify experience is a bonus

**The important stuff**
- Based in our London, UK office
- Full time with flexibility to do some work remotely
- Will require some work with other teams on Australian and US time zones some days
- Competitive salary (£30-£35k, however negotiable based on experience)
- Opportunities to travel to Europe, Australia and USA
- You will end up with a home full of Lockers and get to work with an awesome team