(Retail)

3 days ago

AshbyDeLaZouch, United Kingdom Optimised Group Full time

**About the role**:
As an Account Manager (Retail) within Optimised, you will be a part of the Sales and Account Management team. You will be responsible for providing managing a portfolio of existing client accounts and developing long-term, trusting relationships whilst maximising profitability and growing our sales pipeline and business.

**What it is like to work with us**:
We strongly believe that our success depends on its culture and recognise that it’s our people who are our greatest asset. We ensure our employees have the opportunity to work in a unique environment that is fun and down-to-earth, while having the support to perform to the best of their ability. We make sure we celebrate our milestones and regularly collaborate. On top of any localised events, we ensure our entire company can come together; to celebrate at our annual conference and after party.

**Employment Type**:
Full time, permanent

***

**Location**:
Ashby de la Zouch

**Compensation**:
£35-45K per annum (plus car allowance)

**What you'll actually do**:

- Develop client proposals based on BeMS requirements, from upgrades, maintenance and/or optimisation requirements.
- Learn and sell the wider portfolio of the company’s energy services from consulting through to managed services.
- Serve as the lead point of contact for all client account management matters.
- Build and maintain strong, long-lasting client relationships.
- Maximise client retention through negotiating contract renewals.
- Maximise adoption of Optimised services within existing clients through identifying and converting upsell opportunities.
- Build contacts within all areas of the client’s business to ensure cross functional relationships are in place.
- Create, maintain, and deliver account development plans.
- Prepare reports and attend regular onsite client account review meetings.
- Provide client feedback to the delivery teams to ensure continual service improvement and excellence.
- Maintain CRM system and ensure that all client information is up to date
- Mentor new and less experienced team members.
- Keep skills up to date with skills and developments in the role/expertise.
- Convey real passion and belief in the business and support the drive to a net zero world.
- Provide a contribution to continuous collaboration and innovation.
- Support managers in the provision of Health, Safety and Wellbeing in the workplace.
- Ensure you act as a role model, work collaboratively, act professionally and enhance positive morale and well-being at internal/external events.
- Adhere to and demonstrate our core values: Customer Intimate, Own The Outcome, Do The Right Thing, Innovate and Teamwork.

**What you'll need**:

- 5+ years’ experience working in the BeMS industry.
- Experience in any/or Trend, Tridium & Cylon desirable.
- Develop effective customer relationships.
- 2+ years’ Experience as an account manager or customer facing role.
- Strong technical background and understanding of building services and HVAC.
- Proven knowledge of BeMS and Metering solutions
- Strong communication and interpersonal skills with the ability to build relationships with professionals across all levels, including senior executives.
- Strong presentation and negotiation skills
- UK drivers’ licence

**About you**:

- Target driven, with good commercial awareness
- Organised with good time management
- Proactive attitude that brings drive, energy and passion to the role
- Flexible, positive and committed team member, who works to high standards
- Promotes a culture of inclusivity
- Self-motivated and able to operate with a high degree of autonomy or part of a team
- Passionate about social or environmental issues with a mission-driven mindset

**About us**:
Optimised deliver quantifiable business outcomes to commercial businesses through a comprehensive suite of energy, renewables and sustainability services and technologies while driving a net zero carbon agenda.

With a combined team of highly trained analysts, engineers, technologists and professionals, the Group operates from six office locations including Ashby, Blackpool, Bristol, Dumfries, Gloucester, and Sittingbourne providing national coverage. As a team, we’re easy going and take great pride in our work. From sales and marketing to engineering, we’re all striving to support sustainability.

Optimised is a certified B Corp, which means it has met rigorous standards of social and environmental performance, accountability, and transparency and we strive to run a professional, inclusive and transparent environment with like-minded people.

What we offer you
- Company Laptop
- Company Mobile Phone
- EV Car Scheme or Car Allowance
- Annual Railcard
- Private Medical Insurance
- Life Insurance & Employee Assistance Helpline and Online GP Service
- Personal Pension Scheme (Up to 5% Matched)
- A dedicated annual professional development allowance
- 25 days annual leave increasing to 28 with length of service (+

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