Technical Assistant
5 days ago
**Job Title: Technical Assistant**
Based in Okehampton, Devon, Cladco Profiles Ltd is the leading supplier of Composite Decking and Roofing Sheets in the UK. Due to rapid expansion over previous years and with plans to continue this growth further in the future, we are looking to appoint a Technical Assistant to work within the marketing department.
**The role**:
A Technical Assistant working within the marketing department at Cladco’s Beardown Road offices and reporting directly to the Marketing Manager. This role is tech/IT-focused and will offer technical support to the marketing department and the wider business. This will involve both internal IT support for users as well as assisting with back end and content changes to the websites. Additional technical duties may be required, such as checking the day to day running of website integrations, assisting with the expanding businesses' IT infrastructure, administration duties, and other online and offline marketing activities, all with a tech/IT focus.
Some aspects of the role include (but are not limited to):
- Fielding and responding to daily internal IT support queries
- Setup of new user accounts and configuring PC hardware
- The day-to-day maintenance and support of printers throughout the business
- Microsoft Excel projects. Assisting with the creation of complex spreadsheets
- Evaluating and managing system change requests
- Documentation of frequently used technical processes
- Uploading of various content to the company websites
- Assisting with any technical issues that arise with orders and various integrations
**Personal Skills**:
- Strong attention to detail
- Friendly, approachable manner
- Have strong interpersonal skills to enable effective communication at all levels
- Be flexible in their approach
- Be proactive when dealing with issues
- Ability to work on their own initiative and as part of a team
- Ability to work calmly and logically under pressure
- Experience in working in a customer or user-facing technical role
- Polite telephone manner
**The Successful Applicant**:
- Positive can-do attitude with a strong sense of being a team player
- Technically minded and must have a logical approach to problem-solving and the ability to articulate technical processes to users and management
- Excellent communication skills
- Ability to work towards and manage own deadlines and workloads
- Proficient in supporting Windows-based PC hardware and Microsoft Office suite
- Some experience with basic networking
- Some exposure to HTML/CSS and basic knowledge of website content structure
- Friendly, approachable and happy to work to own initiative.
- Organised, structured approach with the ability to adapt to the ever-changing landscape of Tech/IT
- Experience with or exposure to SAP Business One
**, permanent.**
**Experience**:
- Technical or IT-focused role: 2 years (preferred but not required)
**Work remotely**:
- No
**Job Type**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**: Company pension
**Schedule**: Monday to Friday, 8am - 5pm
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
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