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Service Receptionist

4 months ago

Widnes, United Kingdom Lunts Heath Tyre and Exhaust Full time

Service Advisor / Receptionist - MOT and Service centre

Full time permanent role.

Mon-Fri 08;00-17:30 plus every other Saturday 0830-16:00

**Salary**: £25000-Basic plus Monthly profit share bonus

Lunt's Heath Tyre and Exhaust are a family ran, soon to expand, independent garage offering car repairs, MOT and servicing in Widnes and surrounding areas. We have a fantastic reputation for customer satisfaction and quality and are one of the most established businesses in the local area.

The role:
As a Customer Service Advisor / Receptionist you will deal directly with customers, scheduling service work to their vehicles and informing them of any additional repairs required. You will handle administrative and customer relations aspects of the service department operations. You will demonstrate professionalism, persistence and excellent communication skills over the phone and face to face.

You'll play a key role in engaging with customers. Customer Service is the primary focus of your role and you'll be supported fully in your development within this role.

Your duties include:
Greeting customers, handling enquiries and scheduling work

Answering the telephone

Interpreting customer concerns and comments and liaising with the Service Manager and Workshop controller

Liaising with customers and gaining authorisation for any additional work required

Keeping customers fully informed and arranging vehicle collections and deliveries

Handling customer concerns

Responding to customer requests

Preparing estimates for the customer

Preparing invoices for the customer

Taking payment and recording method

You are Responsible for:
Ensuring customers are kept fully informed throughout the process.

Answering the telephone in a timely manner

Meeting and greeting customers.

Ensuring payment methods are recorded accurately.

Skills Required:
A professional manner

Excellent communication skills, both written and verbal

Good organisational skills

Attention to detail.

Excellent numeracy skills

The ability to multi-task

The ability to gather technical information and relay it in a way that customers will understand.

Good time management skills

Previous experience of working within the motor sector is desirable but not essential.

This is an excellent opportunity to work within a successful, friendly and expanding business, with great carer opportunities as we expand.

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Widnes: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- CutomerService: 2 years (preferred)

Licence/Certification:

- Driving licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: CSA LHT