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Front of House Administrator

4 months ago

Slough, United Kingdom NHS Professionals Full time

**Job Title: Front of House Administrator - 37.5 hrs per week**

**Trust Location: Berkshire Healthcare NHS Foundation Trust**

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Berkshire Healthcare NHS Foundation Trust is the place for you.

**About the Trust**

We’re a community and mental health trust, providing a wide range of services to people of all ages living in Berkshire. And to do this, we employ approximately 4,500 staff who operate from our many sites as well as out in people’s homes and in various community settings.

**What you’ll be responsible for**:

- Responsible for the provision of full Reception, “Front of House” Service to all Clients/Visitors both during and outside of out-patient clinics
- Responsible for ensuring all telephone calls received are dealt with appropriately, taking messages, recording, prioritising, and distributing them as appropriate
- Reporting any incident or situation that gives cause for concern to the Team Leader
- To liaise with a wide range of health professionals including those at a senior level within the Trust, together with a wide range of outside agencies and organisations including General Practitioners etc, using excellent communication skills.

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- GCSE or equivalent experience
- Previous experience of working in a medical records department
- Previous admin experience
- Excellent organisational skills
- Excellent communication skills
- Excellent telephone manner
- Microsoft Office package knowledge e.g., Outlook, Word, Excel
- **Depending on the Trust, you may require variable additional certification and skills.**_

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates**:

- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Salary**: £11.85 per hour

Schedule:

- Monday to Friday

Application question(s):

- Do you require a notice period?
- Are you able to commute?

Work Location: One location

Reference ID: 59293