DevOps Support Engineer

6 days ago

Swindon, United Kingdom Purely Recruitment Solutions Full time

**DevOps Support Engineer**

**Swindon**

**Permanent**

**Fulltime**

**Around £45Kpa depending on experience**

Our Client is currently looking to recruit for a position within their DevOps Team where the primary role is to work as part of the team delivering a high level of service and L1/L2 support to The Company’s customers and field engineers.

**Main Duties;**
- Ensure that all incoming issues are correctly raised by the customer, logged, and updated on the Company’s support system, Jira as issues and are progressed
- Management, triage and resolution of reported customer issues or queries, logging all progress in Jira
- Monitor and chase progress on open customer issues, queries and work packages being progressed to meet the Company’s customer commitments and contractual obligations
- Escalate open issues to L3 Support which require next level investigations. Ensuring the customer is updated and the ticket is progressed ensuring no infringement of the Company’s obligations or commitments made to the customer
- Work closely when required with other departments to resolve issues and meet the demands of the Company’s customers
- Carrying out planned project work for customer systems installations
- Setup and maintain hosted customer environments
- For new released software, provide support with testing and submitting the results for Company sign off for release and planned customer implementation
- As and when required, attend customer and Company support and sales meetings
- As and when required to work outside normal office hours to support customers
- Complying with the Company’s quality procedures to meet expectations of product and service quality and reliability
- Assist with other such duties as reasonably requested by the Company

**The Person;**
- Experience and working knowledge of virtual environments and best practice. Working knowledge of Hyper V is desirable
- SQL support skills would be an advantage
- Experience of Jira and Confluence
- Ability to deliver all customer requirements, including documentation, installation, training and support
- Ability and willingness to adapt and learn new technologies and system support techniques
- Motivated and flexible individual who can work to deadlines when under pressure
- Ability to work on one’s own initiative as well as being part of an effective team
- Possess practiced customer facing service skills backed up by qualifications or experience
- Possess excellent analytical, computing and keyboard skills
- Able to demonstrate excellent verbal and written communication skills at all levels
- Have a methodical approach to work, focusing on accuracy and attention to detail
- Flexible in approach and willing to work additional or adjusted hours as required
- Experience in a Helpdesk L1/L2 function required
- Good interpersonal skills, teamwork approach and able to work independently as required
- Possess a full clean UK driving license Health & Safety Statement
- Under the Health & Safety at Work Act, each

**Benefits;**
- 40 hours per week 8 per day
- 25 days annual leave plus bank holidays
- Cycle to work scheme
- Free parking
- Free Tea & Coffee
- Pension EE 5 % ER 4%
- Flexible start & Finish times
- Possible working from home on occasion

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