Customer Communication Assistant

7 months ago


Glasgow, United Kingdom Iolla Full time

IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.

Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there

Part-time - Glasgow HQ - £10.90 per hour

We’re looking for a talented **Customer Communication Assistant** to join our experienced customer support team in Glasgow, that ensures our customers look and feel great in their IOLLA eyewear

If you love working with people, have a passion for great customer service and, ideally, have optical knowledge, this combination will deliver a spectacular customer experience. An interest in eyewear, and a passion for fashion is a plus

**About the Role**:
**Customer **Experience** - Our Customer Communication Assistants plays a key part within our customer journey. We measure the success of our departments, first and foremost, on the experiences they generate for our people and our community of customers. You collaborate with various IOLLA departments to deliver a world class service, maintaining our NPS score of 92.

**Optics** - You will help both our showroom teams and customers with all things optical - from understanding their prescription to helping them select frames that best suit their needs (whilst looking great at the same time). Our Customer Communication Assistants learn all things aftercare, too - truly offering a seamless customer experience. Resolving customer queries promptly, ensuring solutions are delivered and customer happiness is maintained.

**Knowledge sharing** - We are one team at IOLLA. You will always be looking for opportunities to share your knowledge with your team - we champion collaboration.

**Culture** - Nothing is a spectator sport in IOLLA, every single team member plays an integral role in maintaining and supporting a positive and collaborative team culture.**Join our team because**:

- You have at least 1 year of retail / customer service / omni-channel or optical retail experience
- We do things differently at IOLLA - you have the experience, yes, but you want to be part of our mission to make eyewear fun. We are having a party, and everyone is invited
- You have a passion for fashion and optics, with a focus on helping people look and feel great in their glasses
- You have a passion for delivering an exceptional customer experience

**What you'll get**:

- The Real living wage - £10.90 per hour
- Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others
- Complimentary eyewear
- A generous friends and family discount
- To work for a brand who are proud to be a Real Living Wage employer
- This role is based in our Glasgow HQ (with hybrid working available)
- We can’t wait to hear your story and look forward to meeting you


  • Events Assistant

    6 months ago


    Glasgow, United Kingdom Customer First Venue Services Ltd Full time

    We are searching for an enthusiastic person to join our front of house operations team at the**studio** in Glasgow City Centre. **About the role and you**: We are looking for friendly, self motivated, customer service focused Events Assistants. Your role will be an important part of ensuring we achieve our goal of Customer First and ensuring all of our...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom ACIA CONSULTING LTD Full time

    As a Customer Assistant, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others. **Responsibilities**: - Assist customers...


  • Glasgow, United Kingdom Customer First Venue Services Ltd Full time

    **Event Catering Assistant** We are searching for an enthusiastic person to join our front of house operations team at the**studio** in Glasgow City Centre. **About the role and you**: We are looking for friendly, self motivated, customer service focused Event Catering Assistants. Your role will be an important part of ensuring we achieve our goal of...


  • Glasgow, United Kingdom AXEL LIMITED Full time

    **Duties**: - Assist in the development and execution of marketing campaigns to promote our products/services - Respond to customer inquiries and provide exceptional customer service - Coordinate with internal teams to ensure timely delivery of products and services to clients - Coordinate with internal teams to gather information and ensure consistency in...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom Headway International Group Full time

    Headway is dedicated to the continuous growth and development of its people and business. We foster a learning-oriented culture that encourages innovation and embraces change. We invest in our team's professional development, providing opportunities for them to enhance their skills and expertise. **What are we looking for?** We are looking for a Customer...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - 12 Hours - Cumbernauld Example Work Pattern - Tues 12.00-16.00 Wed 12.00-16.00 Thurs 12.00-16.00 Sat 12.00-16.00 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. **All the details** **Customer Assistant - Foods - 12 Hours -...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - 16 Hours - Cumbernauld Fixed Term Proposed/Example Work Pattern - Sunday/Tuesday/Thursday/Saturday 1400-1800 All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store **All the details** **Customer Assistant - Foods - 16 Hours - Cumbernauld** **Fixed...

  • Customer Assistant

    7 months ago


    Glasgow, United Kingdom M&S Full time

    **Summary** Customer Assistant - Delicatessen/Fresh Counter - Braehead Start Date: 26/05/24 End Date: 27/07/24 Working Pattern Week 1 Wednesday 17-21 Thursday 17-21 Saturday 12-20 Week 2 Wednesday 17-21 Thursday 17-21 Sunday 12-20 Purpose **All the details** **Customer Assistant - Delicatessen/Fresh Counter - Braehead** **Start Date**:...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom M&S Full time

    **Summary** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve Customer Assistant - Foods - Glasgow Fort Start Date:...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom M&S Full time

    **Summary** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Customer Assistant - Foods - Argyle Street Start Date:...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom M&S Full time

    **Summary** Customer Assistant - In Store Bakery - 20 Hours - Cumbernauld Example Work Pattern - Week 1 Monday 1600-2030 Wednesday 1600-2030 Thursday 1600-2030 Saturday 1430-2030 Week 2 Sunday 1330-1930 Monday 1600-2030 Wednesday 1600-2030 Thursday 1600-2030 All new In Store Bakery employees will be expected to attend a 7-day training program...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Customer Assistant - Store Operations - Silverburn** **Start Date**: 23/06/24 **End Date**: 17/08/24 **Working Pattern** Sunday 12:45-21:30 Saturday 12:45-21:30 **Store Operations** **:You will be working primarily backstage within the store, moving, sorting and distributing stock from stockrooms,...


  • Glasgow, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistant - 16hrs** SPAR Abronhill **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom M&S Full time

    **Summary** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve **All the details** **Customer Assistant - Foods -...


  • Glasgow, United Kingdom Compass Innovate Full time

    We are looking for enthusiastic individuals to join our Glasgow team as Retail Customer Sales Advisors. As a Retail Customer Sales Advisor you will be the face of our brand providing outstanding service to every customer. You will engage with customers assist them in finding the products they need and contribute to a vibrant and welcoming store atmosphere....


  • Glasgow, United Kingdom Exchange People Full time

    **Looking to start someone end of April/start of May.** **Monday - Friday 9am-5pm** **£12ph** **Responsibilities**: - Take phone orders accurately. - Handle incoming calls and assist customers with queries. - Follow up on quotes promptly. - Assist at the trade counter. - Manage administrative tasks efficiently. **Requirements**: - Previous admin or...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foodhall - 30 Hours** **Fixed Term Position** **Example Work Pattern -** Week 1: Mon/Tuesday 1330-2130, Friday 1400-2200, Saturday 1330-2130 Week 2: Sunday 1230-2030, Mon/Tuesday 1330-2130, Friday 1400-2200 **All new starters will be expected to attend a Two-Day Induction. Please be aware, this may not be held in your base...

  • Customer Assistant

    6 months ago


    Glasgow, United Kingdom The Vaults Group Full time

    The Vaults Group, a leader in security is bringing safety deposit boxes back to the High Street. This privately owned company now seeks a customer assistant to join our team in Glasgow. Our mission is simple, deliver world-class customer service whilst bringing safety deposit boxes back to the High Street. We pride ourselves on discretion and accuracy so a...


  • Glasgow, United Kingdom Compass Innovate Full time

    We are looking for enthusiastic individuals to join our Glasgow team as Retail Customer Sales Advisors.As a Retail Customer Sales Advisor, you will be the face of our brand, providing outstanding service to every customer.You will engage with customers, assist them in finding the products they need, and contribute to a vibrant and welcoming store...


  • Glasgow, United Kingdom Webrecruit Full time

    Gartnavel General Hospital, Glasgow Overview Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for...