Head of Community Supportive Care

3 weeks ago

Blackburn, United Kingdom East Lancashire Hospice Full time

JOB PURPOSE To be accountable and responsible for the provision of safe, responsive, excellent patient care and service coordination. To achieve this excellence through the Supportive Care Team including Single Point of Access to help them be the best they can be working to current best practice and processes but always striving for excellence through continuous professional and personal development. To lead the team, be a role model, be passionate, enthusiastic and a great communicator; to demonstrate efficient and effective clinical service management that enables best practice and regulatory compliance. To achieve these standards this role incorporates an average of 50% supernumerary time KEY PERFORMANCE AREAS Team Management and Leadership Lead in the recruitment of all new staff and contribute to the recruitment of volunteers.

Lead on the structure of their departmental induction, 3 and 6-month probationary reviews and ensure that staff and those volunteers supporting the service clearly understand their role and responsibility. Maintain the clinical competence of staff through effective supervision, monitoring and performance development reviews. Promote on going learning, development and personal and professional growth. Maintain morale within the team ensuring staff and volunteers are supported and valued for their contribution; foster a no blame culture and actively support personal development.

Act as mentor/preceptor whilst ensuring these abilities are maintained within the registered nursing staff. Ensure new staff are aware of the services offered across all departments and engage with corporate events (such as Tea n Toast to contribute to and understand hospice strategy and their own role in achieving it). Drive effective partnership and collaboration across the hospice and with external partners to maximise outcomes for patients and the opportunity for service improvement. Working collaboratively with the Head of Corporate Support Services, ensure efficient and effective admin systems are maintained Plan and manage your own time to allow at least 50% direct clinical practice Ensure that students on spoke placement from the Inpatient Unit have access to high quality learning experiences relevant to their education programme.

Demonstrate and promote the hospice values (to care, listen, respect and work together) in all behaviour. Patient Experience Maintain a highly visible presence within the team and our community, being responsive to patients, their families and those that matter to them, staff and volunteers Engage positively with the multidisciplinary team to enhance patient care and understanding of roles. Ensure the team is responsive to need through the holistic assessment of patients physical, psychological and spiritual needs. Ensure that robust documentation is maintained including care and support planning, the evaluation of nursing care and the involvement of patients and those that matter to them wherever possible.

Ensure staff have access to essential supplies and equipment necessary for their role Critically evaluate practice providing guidance, challenge and support for team members whilst taking the patients experience and point of view into account. Work alongside team members to demonstrate expected standards and clinical competence to deliver the best possible outcomes and experience for patients. Actively encourage feedback from patients and visitors about all aspects of our care and environment to ensure that we are responding to patient need. Ensure that staff know and follow the procedures for lone working and out of hours support Governance and Quality Attend and contribute to Clinical Governance and other specified meetings as required.

These will be worked according to a rota of up to any 5 days of a 7 day working week.

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