Customer Care Coordinator

2 weeks ago


London, United Kingdom London School of Science and Technology (LSST) Full time

The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses.

The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background, your age or personal circumstances everyone is entitled to access a good education. We have one of the highest National Student Survey scores of 96.7%, placing us in the top 15 in the UK.

We are looking for an experienced customer care coordinator who will offer an excellent after sales service.

**Job Purpose**:
You will oversee the work with our student services team (consultants) and you’ll be the primary point of contact between our IAG advisors and the admissions departments at our partner universities.

**KEY RESPONSIBILITIES**:

- Accurately record and log interaction with customers and update account information which you are able to retrieve the information to create reports for management.
- Knowledge of updated company rules and policies to address issues such as student finance rejection, admissions eligibility process etc.
- Answer any questions that the customer may have about available products and services.
- Select appropriate responses to customer issues and work quickly to resolve them.
- You will be determining students’ eligibility for courses, keeping on top of their payments or maintaining enrolment records.

**DESIRED CRITERIA (NOT A MUST)**:

- Confident working with Zoho CRM.
- Knowledge of student finance.
- Experience of working in a higher education admissions office.

**ESSENTIAL CRITERIA**:

- Excellent organizational and multitasking skills, including working to strict timelines.
- Ability to work under pressure.
- Commitment to own learning and development.
- A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- Bachelor's Degree

**Job Types**: Part-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Work Location: In person


  • Care Coordinator

    4 weeks ago


    London, United Kingdom SweetTree Home Care Services Full time

    **Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. Shift Pattern: Sunday - Thursday £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom SweetTree Home Care Services Full time

    **Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover the office hours of 8am - 8pm, on...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom SweetTree Home Care Services Full time

    **Care Coordinator** Full-Time, 37.5 hours per week, covering the office hours of 8am - 8pm, on a rota basis. £25,000 per annum We are currently recruiting an experienced full-time Care Coordinator to work full time at our office in Swiss Cottage**, ** including one day, over the weekend. The care coordination team cover the office hours of 8am - 8pm, on...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom Yes Care Group Full time

    Yes Care Limited is looking to recruit an experienced Care Coordinator for its West London Office. Yes Care Limited is a well-established and expanding Domiciliary Care agency that provides home carers to clients, helping them to continue living safely and independently in their own homes. This represents an exciting opportunity for the right individual,...


  • London, United Kingdom Fawkes & Reece Full time

    **Location**: Central London **Salary**: £28K- £35K per Year **Contract**: Permanent **Type**: Full Time **Reference**: VM-CC_1679384363 **Posted**: March 21, 2023 Customer Care Coordinator Must have worked for a main contractor or Developer Perm Role 28-35k City of London Reporting to the Manager/Director of Customer Care, the Customer Care...

  • Care Coordinator

    2 weeks ago


    London, United Kingdom Helping Hands Home Care Full time

    Location: WimbledonThe Role:Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...


  • London, United Kingdom Observe Care Ltd Full time

    **The Patient Care coordinator’s duties will include**: - Accepting care packages and assigning care workers to service users in an appropriate manner; - Producing care workers’ rotas and managing the roster software. - Ensuring that service user and care worker files are complete. - Using electronic monitoring software to monitor care workers’...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom Supporting Care Full time

    **Supporting Care** is an expanding leading home care provider in London since 2011. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a **Care Coordinator** to...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom OP Care Services Limited Full time

    The care coordinator is responsible for the continuity of care for all of our service users. This vital role has a huge impact on the lives of many people who rely on our care and support. Service Users tell us that what really matters to them is having a stable team of caring and professional care workers whom they can rely upon. Working alongside the...


  • London, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer...


  • City of London, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIALLONDONUPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...


  • London, United Kingdom Amplifon Group Full time

    **Customer Care Coordinator** **Twickenham** **Hours: 37.5 hours | Monday to Friday (9am - 5pm).** **Salary: £20,475 p.a. + Variable commission scheme** **A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our...


  • City of London, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIALLONDONUPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom Careaid Limited Full time

    Careaid Limited is looking to recruit an experienced Care Coordinator for its Bow, London Office. Careaid Limited is an expanding domiciliary care agency that provides care support for the service users to continue living safely and independently in their own homes. We currently have an exciting opportunity for a full-time position for Care...

  • Care Coordinator

    4 weeks ago


    London, United Kingdom My health care support ltd Full time

    maintain monthly schedules for your care packages in line with deadlines. Ensure your care team have appropriate shifts allocated and any gaps in schedules are filled with an appropriate carer as soon as possible,maintain the electronic call monitoring system,maintenance related to care packages ensure shifts are correct.Setting up of new packages and...


  • London, United Kingdom PSR Solutions Full time

    **Customer Service Coordinator - House Builder** PSR Solutions are currently recruiting for a Customer Service Coordinator for a 5-star residential developer in London. The main purpose of the role is to provide customers with a 5-star customer service process and deal efficiently and effectively with any issues they have. House builder experience is...


  • City of London, Greater London, United Kingdom GetRecruited UK Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within...


  • London, United Kingdom Caralex Recruitment Full time

    Caralex Recruitment Limited have been asked to recruit a Property Customer Care Coordinator for a leading property company based in Hertfordshire. The role will entail taking inbound calls from customers wanting to report issues with their property, logging these calls onto their database system, handling escalation, appointing relevant tradesman to visit...


  • London, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the...

  • Care Coordinator

    4 weeks ago


    Hounslow, Greater London, United Kingdom Eleanor nursing and social care Ltd Full time

    Eleanor Care is one of the leading healthcare groups in the UK, committed to providing high-quality care and support to our clients across different specialties, including home care and care homes. Our vision is to deliver exceptional care experiences and help our clients achieve their health and wellness goals. As the public face of the organisation and...