Airport Travel Advisor

4 months ago

Edinburgh, United Kingdom Lothian Buses Full time

We are looking for Airport Travel Advisors, based at Edinburgh Airport.

You will deliver a first-class end to end customer experience whilst maintaining the highest levels of customer satisfaction. Maximising each interaction with customers by combining excellent sales service and product knowledge, with onward travel information including the Lothian tourism portfolio and wider city connections.

**What you will be doing**:

- As an ambassador you will optimise each customer interaction and foster brand loyalty.
- You will be responsible for providing our customers with clear and correct product information to ensure that they have an excellent customer experience.
- You will advise the best option of ticket(s) available to our customers - individual and/or groups.
- You will be expected to maintain a high level of knowledge of the whole Lothian network and proactively make recommendations to customers to suit their travel needs.
- When working at Edinburgh Airport you will support with any incidents e.g. bus breakdown, contacting appropriate people etc.
- You will be required to assist customers to board the bus and ensure that the service leaves on time.
- You will be required to maintain the Information areas, e.g. refill leaflets as required, ensuring the area is clean, clear and presentable at all times.
- You may need to carry out your role from a different location as required.

**Essential Requirements**:

- Helpful and friendly to ensure you create an excellent customer experience.
- Able to communicate effectively - active listening to ensure understanding of requirements.
- Be technology proficient to support customer needs - e.g. use iPads, MTickets, Contactless payments
- Has great attention to detail, accuracy when dealing with ticket sales and follows due process.
- Ability to assess risks, prioritise actions and solve problems logically and safely.
- Displays high standard of personal appearance, tidiness and timekeeping.
- Be an excellent team player
- Cash handling experience

**Desirable Requirements**
- Previous experience of the bus or transport industry.
- Can speak a second language.
- Able to assist with luggage

**Included in the role are perks for working with Lothian**:

- Hourly rate of £11.64
- An allowance will be paid for shifts ending after 2000 hours
- 37.5 hours per week
- Staff travelcard - travel free all year on our buses and Edinburgh Trams
- Discounted travel for a friend or family member
- Full uniform is provided which is suitable for the role
- Access to a range of benefits including discounts for hundreds of retailers
- Good work/life balance

**Please note this is an outdoor role, with shifts from 0700 until 2400 hours, 7 days a week.

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