Credit/debt Controller
3 weeks ago
Here at **Proximo **we place our Customers and People at the heart of everything we do We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.
**Our values** are at the **HEART** of everything we do for our customers:
- Honesty
- Excellence
- Accountability
- Respect
- Teamwork
We offer a competitive salary, combined with a fantastic benefits package that includes:
- 25 days holiday + bank holidays
- Birthdays Off
- Healthcare Cash Plan
- Retail Cashback Scheme
- Corporate Chester Zoo Membership
- Fruit Mondays
- Enhanced Maternity & Paternity Leave
- Mental Health wellbeing hour
- Smart/causal dress code
- Service reward scheme
- Free tea & coffee facilities onsite
- Bike Scheme
- Eye-care vouchers
- Free On-site Parking
We have an exciting opportunity for a **Credit/Debt Controller **to join our growing team in **Chester**. We offer a culture which is upbeat, fun, with a vibrant and positive office working environment. We have award winning teams that promote a customer centric attitude, offering Investors in people **GOLD** standard training and development with great career opportunities.
As an **Investors in People GOLD standard **employer, we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.
If you have the passion, drive, and ambition to make a difference and have the following skills, experience and attributes this could be the role for you.
**Please see below responsibilities and desired (But not essential) experience**:
- Calling our customers to chase outstanding debts - including fuel charges, penalty charge notice recharges, damage contributions and vehicle hire
- Preparing invoices for Penalty Charges and Fuel Charges
- Sending statements to customers
- Process payment request letters and sales invoices for these specific charges
- Negotiate payment plans with customers and taking regular payments over the phone
- Following up customers who have not responded in line with the company policy and maintaining ownership of the case through to resolution
- Process receipts on our credit control system and reconcile customer accounts, investigating any variances
- Maintain data on our credit/debt control system including posting write off journals and duplicate accounts
- Escalate unresolved cases, up to taking legal action by preparing folders and maintaining spreadsheet
- Monitoring the credit control inbox and dealing with customer queries
- Liaising with suppliers to obtain supporting evidence relating to fuel charges and penalty charge notices and disputing charges on behalf of our customers
- Undertaking any other duties which may be requested by the Finance Manager, for which training will be provided
**Credit Controller - Requirements**
- Experience preferred but not essential as training given
- Excellent communication and organisation skills
- The ability to prioritise workload and manage caseloads
- Comfortable talking to customers/clients over the telephone, sometimes under difficult circumstances is necessary
- Work well sometimes without supervision using your own initiative
- Experienced in working with vulnerable customers (preferable)
- Computer literate with experience of Microsoft programmes i.e.: Excel, Word
- Have knowledge/experience of Sage 200 (preferable) but not essential as training given
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Chester: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: TACC-131022
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