Apprentice Desk Based Service Management Agent

3 weeks ago


Lanarkshire, United Kingdom BT Full time

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

**Service Management Agent - SCQF Level 6 ICT & Telecommunication**

We're the team who are accountable for making sure we provide a seamless experience for our business customers and that Service Level commitments are met. Our focus is on increasing customer satisfaction and loyalty - it’s fair to say we are serviced obsessed

It’s a varied role and you’ll gain heaps of experience both technically and in business management.

You’ll be based in a team of product and customer service experts who will support you through your apprenticeship and beyond We will teach you how to provide brilliant customer experiences, build your skills and learn how to use your own initiative to drive big business decisions.

This job is available in the Enterprise part of our business.

**About the apprenticeship you’ll study for**:
As a Desk Based Service Management Agent, you’ll study for a SCQF Level 6 apprenticeship in ICT & Telecommunication.
- Your apprenticeship scheme will last for 16 months
- 20% of your working hours will be dedicated to studying.

**Location**:
Glasgow

**Entry requirements**:
You’ll need to achieve (or be on course to achieve) Scottish National 5 (N5) at grades A-C in Maths and English. Equivalent qualifications are accepted.

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

**How to Apply**

**Qualifications**

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