Generalist Adviser

**Generalist Adviser**

**The role**
We are looking for someone with excellent communication, interpersonal and organisational skills, to cover maternity leave for a period of 12 months. We need a confident, motivated individual with lots of initiative, who can work particularly well independently as well as part of a team.

You will be:

- Working as part of a team of Advisers, contributing to the development of the service, ensuring that the LCA provides the best possible service to presenting clients.
- Advising and supporting clients seeking advice on benefit or debt problems. In particular, gathering information and assisting the client to ensure that the best possible outcome is achieved.
- Keeping up to date with relevant developments in the information area to ensure that the client receives the most up to date support and advice.

**Reports to**:Core Services Manager

**Responsible for**:The delivery of high quality advice; particularly Debt and Benefits Advice.

**Accountable for**:The Local Citizens Advice Swansea Neath Port Talbot (LCA) meeting funder and Citizens Advice Swansea Neath Port Talbot
Membership Scheme requirements.

**Location**: Neath, Port Talbot or Swansea. The post holder may be asked to work at any of our locations on a temporary or permanent basis for training or service delivery purposes.

**Terms and conditions**

**1. SALARY**

As advertised.

**2. ANNUAL/TOTAL LEAVE**

Annual leave is 28 days pro rata per annum, including statutory holidays, and runs from 1st April to 31st March.

**3. PENSION SCHEME**

Citizens Advice Swansea Neath Port Talbot provides a pension scheme. Further details of this scheme will be provided to the successful applicant at offer and contract stage.

**4. LEARNING AND DEVELOPMENT**

Citizens Advice Swansea Neath Port Talbot has a co-ordinated staff training and development strategy. This will mean that training for your current job, and future career developments relevant to Citizens Advice Swansea Neath Port
Talbot will be provided and you will be encouraged to take an active role.

**5. DISCLOSURE AND BARRING SERVICE (DBS)**

A criminal record will not necessarily mean you are unsuitable for the role.
Should there be any disclosures; a risk assessment will be carried out in line with the Witness Service criminal record check policy. If the risks are deemed to be too high or if Citizens Advice Swansea Neath Port Talbot is unable to secure insurance for you, employment may be terminated in line with Citizens Advice
Swansea Neath Port Talbot’s policy.

**6. EQUALITY AND DIVERSITY**

Citizens Advice Swansea Neath Port Talbot recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and approachable. Citizens Advice Swansea
Neath Port Talbot will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, transgender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status,

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working pattern, trade union membership or any other irrelevant factor in any aspect of employment.

Our values include a commitment to equality and fairness, and to valuing each other. All our employees are expected to have read and understood our Equality and Diversity Policy and to ensure they behave in accordance with its principles.
Breaches of the policy may lead to disciplinary action.

**7. DIGNITY AT WORK**

Citizens Advice Swansea Neath Port Talbot is committed to providing a culture in which all staff value each other and are able to work together to their full potential in an inclusive environment free from harassment, bullying and other unacceptable forms of behaviour. Unacceptable behaviour in the workplace will be actively dealt with, all complaints will be taken seriously, confidentiality will be respected and victimisation of those that raise complaints will not be tolerated.

Our values include commitments to work together and value each other - all our employees are expected to have read and understood our Dignity at Work Policy and to ensure they behave in accordance with its principles. All staff are responsible for helping to create and maintain a positive and inclusive working environment free from bullying and harassment. All managers have a particular responsibility for ensuring a supportive and inclusive working environment in which dignity at work is actively promoted.

**8. PROBATIONARY POLICY**

Performance is reviewed after three months and again after six months.

**9. LOCATION**

As advertised.

**10. FLEXIBILITY**

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working and job-s