Day's Only Security Officer

7 months ago

Stevenage, United Kingdom G4S Full time

Location: Stevenage, United Kingdom | Salary: 13.68 hourly | Posted: 1 Dec 2020 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 9376

**Job Title: Security Officer**

**Outline**

To provide general Security of the site by internal and external patrolling, access and egress control
- and other duties that exceed customer requirements and complies with Assignment Instructions,
- with a focus on customer service and care.
- Always Upholding the reputation and integrity of the Company.

**Dimensions**

Reports to: Shift Manager

**Key Results Area**

**Security**
- Provide security of Perimeter fence and access and egress controls.
- Operate external and internal security patrols as per the Standard Operating Procedures

(SOP’s).- Operate radios, and any other physical equipment used on site.
- Operate stop and search policies when instructed by GSK.
- Carry out initial investigations and report both verbally and in writing on incidents,

suspicious activities, objects, and vehicles.- Report instances of property at risk of being lost, stolen, damaged and vandalised.
- Carry out routine tests of security equipment as directed by G4S Managerial staff.
- Perform locking and unlocking duties.
- Ensure keys are handled in accordance with procedures laid down in the SOP’s.
- Respond to requests for assistance.
- Fully understand the use of relevant I.T equipment and the GSK I.T. Security policy.
- Enforce a clear desk policy.
- Enforce the display of ID badges.

Customer Care- Display an outstanding level of customer focus and understand the reasons for it.
- Enforce access and egress procedures stated in SOPs in a polite but assertive manner.
- Ability to take responsibility for problems that staff, and visitors may have.
- Excellent oral and written communication skills
- Ability to take responsibility and deal with conflict situations.

**Job Description - Security Officer**
- Excellent interpersonal skills with the ability to communicate effectively with individuals on

all levels.
- Display the highest standard of personal presentation to maintain the image of both GSK

and G4S.
Fire and Emergencies
- Ensure emergency escape routes are kept free from obstruction.
- Support the routine tests of fire prevention equipment and alarms.
- Investigate cause of Fire Alarm activation.
- Undertake fire prevention patrols.
- Fully understand and be able to carry out the role required in emergency situations.

Health and Safety
- Record and report to Shift Managers all faults, health and safety hazards and unsafe working

practices.
- Ensure all walkways are always kept clear.
- Enforce health and safety procedures.

First Aid
- Respond to calls for first aid/de-fib and administer treatment or summon medical help as

appropriate.
- Report shortfalls in contents of first aid boxes to Shift Managers.

Administration
- Provide accurate and timely information for the preparation of reports and complete as

necessary.
- Maintain logbooks and records as laid out in the SOP’s.
- Issue visitor/contractor passes as laid down in the SOP’s.
- Issue temporary GSK ID passes as laid down in the SOP’s.
- Deal with lost property in accordance with the SOP’s.
- Answer telephone calls as laid down in the SOP’s.
- Responsible for ensuring that the out of hours escalation process is implemented in the

event of emergencies.
- Report all faults with Security systems and record as per site process.
- Report instances of property at risk of being lost, stolen, damaged and vandalised.

Post holder must be able to demonstrate:

- Good literacy and communication skills and have good verbal and written English.
- Possess a good telephone manner.
- Be computer literate in Microsoft Excel, Word.
- Excellent Customer Service & Awareness.

Personal attributes: - A consistently smart appearance.
- Reliability, self-motivation, and ability to use own initiative and work without supervision.

**Job Description - Security Officer**
- The ability, tact, and diplomacy to deal with people at all levels including the client, the

client’s staff, and visitors, in all circumstances including emergencies and other times of
- stress.- At all times, maintain the confidentiality of all information relative to Company operations

and staff, highly sensitive customer information.- Represent and promote the values and vision of G4S both internally and externally, while

following all G4S policies and procedures.- At all times, maintain a professional, courteous, and diplomatic level of communication,- Self-confidence and an interest in development
- Interpersonal skills
- A good level of physical fitness to enable the post holder to perform general patrol duties

and emergency response efficiently and effectively.
- Additionally carry out any reasonable requests implemented by G4S Management
- **Other**:

- The nature of the role is such it is essential that t

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