Customer Interaction Agent
2 weeks ago
**About Us**
Splend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and earning potential. But we don’t just hand over the keys and wave goodbye; Our turn-key solution takes the admin work out of the equation for drivers and uses data insights to keep them safe, freeing up their precious time for all the important things in life.
**Our Positive Impact**
We’re fast-tracking our transition into green mobility, reducing our carbon footprint by transitioning to electric and hybrid cars, making us an industry leader for this vitally important environmental change.
Here at Splend, we also believe that it’s our people who bring it all together and that an inclusive workplace is not only the right thing to do, but it is also a business imperative. By fostering a culture of inclusivity, we can attract and retain the best talent, create stronger relationships with our customers, and ultimately drive better business results.
**About the Role**
As a Customer Interaction Agent at Splend, you will play a crucial role in our mission to support and empower rideshare drivers in the automotive PCO market. You will be the face of Splend, responsible for understanding the unique needs of our customers, providing expert guidance on vehicle selection, and driving sales growth.
**Based out of our Cricklewood hub**, Some of your day to day responsibilities will look like this:
**What You’ll Bring**:
- Excellent interpersonal and communication skills.
- Enthusiasm for the automotive industry and an aptitude for learning about vehicle features and technologies.
- Sales or customer service experience is a plus but not mandatory; we provide comprehensive training.
- Ability to work in a fast-paced, target-driven environment.
- A valid UK driver's license
- Comfortable commuting to our Cricklewood hub
**Our Benefits and Culture**:
- Performance-based bonus
- Opportunity to participate in the employee share program
- 25 days annual leave (excl. bank holidays)
- A day off for your birthday
- Private health care
- Health and wellbeing allowance
- Employee Assisted Program
- Learning & Development
- At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth._
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