Ladies’ Dressing Room Attendant

2 months ago

Wimbledon, United Kingdom Wimbledon - AELTC Full time

**Ladies’ Dressing Room Attendant**:
**Job details**:

- Posted 16 April 2023
- Job type Permanent
- TeamClub
- Reference008965
- Expiry 30 April 2023

**Job description**:
We are looking for a Ladies Dressing Room Attendant to provide five-star customer service and housekeeping standards in the Dressing Rooms, year-round and during The Championships.

**Members’ Services**:

- Providing excellent ‘front of house’ customer service welcoming members and their guests - answering queries, resolving or escalating problems as appropriate, taking lunch orders, run baths, launder towels and kit.
- Helping to maintain and develop services for members including best practice in customer service and the delivery of five-star housekeeping standards.
- Providing a positive interface with members and maintaining an attentive, ongoing assessment of member requirements.
- Organising indoor court bookings, viewing daily information from Groundstaff Department re: courts and researching and providing information for relevant tennis events and member court bookings on the information screens.
- Liaising with the physiotherapist and massage therapists - taking members and colleague bookings.
- Ensuring members are aware of full suite of services offered.
- Taking payment of guest fees and recording on cashless system.

**Reporting, administrative and supervisory duties**
- Keeping records of members’ guests and taking payment, including the logging of non-registered guests and liaising with Operations.
- Reviewing, recording and responding to member complaints and note compliments.
- Managing the re-stringing service provided for members and liaising with our current provider and maintaining Excel records about racket stringing transactions.
- Managing the physiotherapy and massage bookings for colleagues and members ensuring accurate accounting and reconciliation for the Gym Manager and Finance Department.
- Supplying the Indoor Tennis Centre Duty Managers with toiletries, towels and new balls. Monitoring stock levels and usage within agreed guidelines.
- Selling clothing and balls to members as required within agreed guidelines and monitoring stock levels.
- Undertaking routine administration, answering queries and escalating as appropriate in close collaboration with the wider Club Office team in addition to liaising and communicating with various internal stakeholders including: Operations, Cleaning, Groundstaff, Estate Management and other departments

**Housekeeping**
- Each morning ensure: the cleaning contract colleagues have satisfactorily cleaned throughout including floors, baths and toilets and dusted all areas.
- Undertaking daily duties including cleanings: floors, window sills, top shelves and dusting ledges: ensuring baths are cleaned after each usage and taps polished; basins and mirrors; toilets; showers and tiles checked and spot cleaned;
- Sauna and steam rooms and coffee machine are operational.
- Additional daily duties include: tidying utility room, locker room and physiotherapy room and massage room; emptying bins; re-stocking fridge; vacuuming carpets and edges; keeping the office counter tidy.

**Health and Safety, First Aid and Child Protection**
- Complying with relevant health and safety policies and procedures to ensure health and safety compliance.
- Understanding, awareness and compliance of the AELTC Child Protection Policy and Guidelines.
- Providing support for first aid instances and emergencies.
- Any other duties within the scope of the post as may be required by the Club Manager.

**The Championships**
- During The Championships you’ll jointly co-ordinate and support the processes required for the successful preparation for, and delivery of, The Championships.
- Ensuring colleagues are onboarded and trained to the appropriate standards and understand the importance of confidentiality and discretion.
- Ensuring housekeeping standards are of a five-star standard in the dressing rooms.
- Assisting with organising the physiotherapy rooms.
- Providing a high level of service to competitors, ensuring that agreed services are provided.
- Supporting close liaison with the on-site security team and establishing clear and agreed access criteria for the dressing rooms as approved.

**About you**
- High level of customer service skills obtained in a five-star environment and supported by relevant industry qualifications (eg NVQ or equivalent)
- Strong IT skills including full Microsoft Office Suite - Word, Outlook and Excel and including CRM skills and management of Membership Databases
- Strong written and verbal communication skills
- Able to work effectively as part of a team or individually and to follow processes and procedures within agreed guidelines.
- Strong levels of integrity and discretion.
- Positive, pro-active, flexible approach to enhance and improve the service provided to members.
- A passion and understanding for high performance sport, ideally gained in a tennis envir

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