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Call Centre Agent
1 week ago
Join our team as a Call Center Agent, where you will be an essential part of delivering exceptional service to our customers. As a Call Center Agent, you will play a pivotal role in handling customer inquiries, providing solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.
**Responsibilities**:
- Communicate professionally and courteously with customers to address their inquiries and concerns.
- Analyze customer needs and recommend suitable products or services to meet their requirements.
- Perform accurate and efficient data entry tasks to maintain customer records.
- Exhibit excellent phone etiquette while interacting with customers.
- Utilize upselling techniques to maximize sales opportunities.
- Collaborate with team members to achieve customer service goals and enhance the overall customer experience.
**Requirements**:
- Excellent communication skills to engage effectively with customers.
- Strong analytical abilities to provide appropriate solutions.
- Proficiency in data entry tasks for maintaining precise customer information.
- Experience in upselling techniques is advantageous.
- Ability to thrive in a fast-paced environment while paying attention to detail.
Join our team as a Call Center Agent, where your expertise in communication, analysis, and customer service will be crucial in providing outstanding service to our valued customers. Be part of a supportive work environment that values growth and success.
Pay: From £24,543.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
- Transport links
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 07/07/2024
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