Fertility Patient Coordinator

5 months ago

London, United Kingdom The Evewell Full time

**About the Clinic**

The Evewell is a group of (currently two) independent prestigious private clinics at Harley Street and West London specialising in gynaecology and fertility treatments. Each Evewell clinic is a fully integrated centre of medical excellence dedicated to caring for and protecting all aspects of a woman’s gynaecological and reproductive health.

The Evewell is committed to providing patients a high level of individualised patient care. We aim to have satisfied patients and a happy team who are fulfilled by their jobs and can truly care for their patients.

We value diversity, and you will find an inclusive environment where everyone is driven by the same values and purpose.

**Job description**

We are seeking a Patient Services Coordinator, to work as part of the Patient Services Team, to liaise with and coordinate effective and smooth treatment pathway for fertility patients at The Evewell.

The Patient Services Coordinator will work with the various teams at The Evewell to coordinate treatment cycles for fertility patients and work with the Patient Services Manager to manage all prospective new patients to the centre.

They will also be able to adhere to processes and protocol and have the ability to prioritise workload in order to meet the clinic’s objectives and work well in a tight knit team. They will possess excellent attention-to-detail and be able to work accurately and efficiently in a pressured environment.

This is an in-office role and working from home is not available.

**Hours**:9 hour shift between 8am and 6pm

**Salary**:£30k-34k annually depending on experience

**Duties and Responsibilities**:

- Customer acquisition_
- Responding to all new fertility enquiries in a timely and comprehensive manner giving bespoke advice on booking options
- Organising, taking part and following up with all attendees for the virtual patient open evenings.
- Contributing to data reports for the Patient Services Manager and Patient Service Director
- Treatment coordination_
- Contacting patients with treatment plans to explain their preparation for treatment
- Creating, sending and explaining tailored costings letters for all treatment cycles
- Liaising with the nursing team to book nurse consultations as appropriate
- Keeping accurate and up to date records of communications with patients
- Maintaining an awareness of workflow in other departments to foresee issues and streamline processes
- General_
- Comply with the Human Fertilisation and Embryology Authority’s Code of Practice, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, the Care Quality Commission (Registration) Regulations 2009 and the Data Protection Act 2018, with special reference to patient confidentiality
- Comply with The Evewell’s health & safety policies with particular reference to procedures to be followed in the event of a fire and to report all accidents and untoward incidents to the health & safety officer
- Undertake mandatory training as required, including health & safety, fire, manual handling
- Comply with infection control, CQC and safeguarding policies and procedures

**Skills and Experience**:

- Essential_

**Minimum 1 years experience working in a fertility clinic setting**

Excellent telephone and written manner

Exceptional organisational skills

Proficiency in Microsoft Office
- Diversity and Inclusion_

**Salary**: £30,000.00-£34,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Fertility: 1 year (required)

Work Location: In person

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