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Administrative Officer

4 months ago

Glasgow, United Kingdom Bridge of Hope Full time

** We are hiring Administration Officers **

**Location**: Glasgow, G51 1DH

**Hybrid working**: 3 days office based, 2 days remote working, once confident in independent working

**Hourly rate**: £12.84

**Contract**: Temporary, 6 month with possibility of extension, Monday - Friday, 9:00 to 17:00, full time, 37 hours per week

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team of Administration Officers in Glasgow Home Office in the Family Human Rights Unit.

**Key responsibilities**:

- Progressing and monitoring cases that are allocated to the unit in a timely manner and in accordance with current policy and guidelines.
- Liaising with partners which might include Immigration Removal Centres, Social Services, legal representatives, health care professionals and others.
- Managing information on spreadsheets and when needed be able to interpret and extract information from a database.
- Telephone call handling; complying with all GDPR requirements and safeguarding personal data.
- Ensuring data accuracy is maintained on internal management systems.
- Proving administrative support by undertaking administrative tasks, such as: file movement, logging correspondence and dealing with customer enquiries.
- Engage in ongoing learning and development.

**Essential Criteria**:

- Good written and verbal communication skills
- Adaptable, organised and good attention to detail
- Proactive, motivated, and self-led
- Flexible approach and ability to work independently and as part of a team
- Effective IT skills and have the capacity to learn to use new IT systems

**Desirable Criteria**:

- Previous experience of working within a fast-paced environment
- Previous experience of working in business support/customer liaison/support
- Casework background is preferred

**Training**:
No holidays during the 4 week training period. Two weeks bespoke training and thereafter 2 weeks of mentoring and supporting.
- At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly_ diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best._
- B_rook Street is a Disability Confident Leader, and we have_ also hold Gold Award status from the Defence Employer Recognition Scheme._ _