Player Liaison Executive
6 months ago
**Overall - Job Purpose**
- Build good relationships with current Pro Football Academy Customers
- Retain customers that have showed an interest in potentially cancelling their Pro Football Academy Subscription
- Recover payments from customers that have failed
- Remove Disputes from any customers that have raised one
**Specific Responsibilities**:
- Part Time / Full Time Role available
- To build good relationships with Pro Football Academy customers to allow honest feedback.
- To build rapport & good relationships with current Pro Football Academy Customers who have requested to leave by utilising all options available to try and get them to stay - Reasons / Move to Another PFA Academy / Change of Payment Date / Payment Holiday / Discount
- To contact customers whose payments have failed and try to find a solution to get the payment owed in - Change payment date / Update Card Details / Discount
- To contact customers who have disputed their payment and try to get them to remove their dispute from there bank
- To manage and update the master sales spreadsheet with all actions taken and all administration for the above
- To demonstrate excellent customer service skills when speaking to Pro Football Academy customers and promptly reply to any customer service enquiry**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week
**Salary**: £12,500.00-£25,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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