Store Associate

5 months ago


Kendal, United Kingdom Age UK South Lakeland Full time

**Overview**:
We are seeking a dynamic Store Associate to join our team based in our two Kendal shops. If you are passionate about customer service and enjoy working in a fast-paced retail environment, we want to hear from you.

**Responsibilities**:
The Store Associate will be responsible for the effective running of one of our two Kendal shops in the absence of the main manager.

**Role of Store Associate**

1. To take day to day responsibility for managing one of our shops when the main shop manager is absent.

2 To brief the Head of Retail at regular agreed intervals on performance and progress of the shop if covering for a longer period than two weeks.

3. Maintain awareness of the work that Age UK South Lakeland is doing within the community.

4. Maintain and develop good relationships with local communities and organisation's.

5. Assist the Head of Retail when required

**Optimising Sales**

1. To ensure that the shop meets sales targets set by the Head of Retail

2. To assist marketing campaigns and sales promotions to increase sales.

3. To ensure that the shop is competing effectively with local competitors.

4. To ensure that staff and volunteers maintain a high standard of customer care.

**Administration**

1. Complete daily/weekly sales returns as requested by the Head of Retail

2. Ensure that banking and till procedures are done daily or when required within deadlines.

3. Adhere to all audit procedures set out by the Retail Manager/manuals.

**Maintaining Effective Stock Management and Merchandising**

1. To ensure that donate goods are dealt with efficiently in stockroom to then go out on the shop floor or recycling.

2. Ensure the window and merchandise is displayed well and within guidelines.

3. To control stock density and rotation.

4. To initiate local stock and sales promotions.

**Staff Management and training**

1. To manage the store and delegate to others in your absence.

2. Provide training for new and existing staff and volunteers.

3. Recruiting of volunteers.

4. Foster a positive team spirit, communicate sales figures and better ways of working within your team.

5. Attend any training or meetings, as advised by the Head of Retail.

**Experience**:
Essential:

- Flexibility to work all days of the week
- Ability to set and manage own priorities; work independently and act on own initiative.
- Ambitious; innovative; self motivated and target driven; trustworthy and enjoy working as part of a team.
- Basic knowledge of health & safety and fire regulations with the ability to prioritise potential risks.

Desirable:

- Experience of working in a retail outlet and a customer facing role.
- Must be physically fit as heavy lifting will be involved.
- Computer literate; good IT knowledge of E mail and the till EPOS system.
- Ability to recognise stock potential in order to generate income.
- Experience of working with and supporting volunteers.
- Own vehicle due to nature of role.

We offer five weeks paid holiday per year, plus public holidays. A health benefit scheme and pension scheme are available for staff completing a six month probationary period.

Pay: £20,819.00-£20,820.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Store discount

Work Location: In person

Reference ID: Store Associate - Kendal


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