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Customer Service Executive

4 months ago


Liverpool, United Kingdom Connected Abodes Ltd Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries to ensure a positive customer experience.

**Responsibilities**:

- Analyze customer inquiries and provide appropriate solutions or responses
- Communicate effectively with customers in person
- Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with other team members to improve overall customer satisfaction

**Requirements**:

- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to analyze and solve problems efficiently
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

**Salary**: From £24,942.23 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 02/05/2024