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Customer Service Executive
4 months ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries to ensure a positive customer experience.
**Responsibilities**:
- Analyze customer inquiries and provide appropriate solutions or responses
- Communicate effectively with customers in person
- Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with other team members to improve overall customer satisfaction
**Requirements**:
- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to analyze and solve problems efficiently
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
**Salary**: From £24,942.23 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 02/05/2024