Accommodation Officer Recruitment Pack 20 03 2023

2 months ago

Cambridge, United Kingdom Fitzwilliam College Full time

ACCOMMODATION OFFICER months fixed term contract

£27,000 - £28,000

The College estate consists of the main site between Storey’s Way and the Huntingdon Road, comprising92 study bedrooms (of which 174 are fully en-suite), the main Hall building and the Grove which
provide the social facilities of the College, a modern 250 seat Auditorium and smaller 50 seat theatre
along with a number of seminar rooms and teaching facilities. Fellows are provided with office space,
and a small number live in rooms within the College. There are three squash courts and a student gym
on site.

The remainder of the accommodation (240 rooms for post-graduates and undergraduates) is provided
in 25 houses and hostels, each housing between 4 and 37 students, which are (with one exception)
within a short walking distance from College. The Master’s Lodge, the playing fields, the College
boathouse and two commercial properties (which are under professional management) complete the
estate.

Accommodation Officer
The Accommodation Officer has administrative responsibility for the allocation of all residential rooms
in College and its external properties. The post-holder reports directly to the Student Services Manager
and is expected to collaborate and have a close liaison with the colleagues in the Student Services Hub,
Housekeeping, Maintenance, and the Porters departments. The post-holder works in the Student
Services Hub and has frequent interaction with students, Fellows and other members of staff.

The pastoral support given to all types of student through the tutorial system is a core characteristic of
the Cambridge University system. Each student is allocated a Tutor, normally a Fellow of the College,
who is responsible for the ensuring that all the available support that can help a student to succeed at
Cambridge is provided. The Accommodation Officer plays a vital role with the Tutors and Student
Services in making sure that living conditions are optimised for each student.

The post-holder is also responsible for ensuring that the income from the rooms stock is maximised
through visitor lettings, and may also become involved in property transactions, such as renting
additional accommodation if needed, from time to time.

Required Skills and Experience

correspondence

Excellent communication and interpersonal skills and the ability to be persuasive, patient, tactful and
diplomatic, even under pressure

A strong service ethic, combined with the empathy necessary to interact with students and tutors in
sensitive situations

Excellent office skills, with a high level of computer literacy and familiarity with Microsoft Office
especially Excel and maintaining and updating online information

Familiarity with accommodation management systems or willingness to learn

Ability to cope with a varied and demanding workload

Ability to work systematically and accurately with great attention to detail at all times

Experience of property management, including lettings, would be an advantage

**Job Description**:
Job Title: Accommodation Officer
Reporting to: Student Services Manager

Purpose of the role
The Accommodation Officer has administrative responsibility for the allocation of all residential rooms
in College and its external properties with close liaison with Student Services, Tutorial, Accommodation
and Housekeeping, Events, Maintenance, Accounts and the Porters departments.
Main Duties
Act as administrator of the accommodation management system
To authorise user permissions for set up and maintenance by IT
Train relevant staff members across all departments on the use and understanding of the system
To continually update system with contract changes and room movements
Maintain room attributes with assistance from colleagues in Accommodation & Housekeeping
Identify improvements required to the system and liaise with the system provider, when required
Supply overview of accommodation availability as required by other College staff
Liaising with tutorial office and students

Manage accommodation
Maintain accurate current and future view of the accommodation status across the College and the

College offsite accommodation.
Assist in the room inspection process
Confirm provisional accommodation reservations made by departments and/or visitors.
Maximise income from the accommodation stock by managing letters to academic visitors
Liaise with Tutorial and Graduate Officers on specific requests from students that relate to financial,

medical and welfare aspects, which directly impact on their accommodation needs. Provide the
administrative support for these requests/changes

Each vacation, have responsibility for the Request for Out of Term Accommodation process and
administration

Support the Tutorial Office with graduate students’ summer vacation room movements and leaving
dates to enable rooms to be let to visitors

Co-ordinate the movement of graduate students into their balloted rooms for the start of the new
academic year

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