Accommodation Team Leader

4 months ago

Romford, United Kingdom Swan Housing Group Full time

At Swan we have a dedicated Care and Specialist Accommodation department which is made up of three key areas. These are Supported Housing, Home Care Services and Key Worker Living. We offer a variety of homes, schemes, services and accommodations to suit our customer’s needs. Within Home Care Services we are proud to offer Extra Care Schemes, Rapid Response Home Care Services and Care in the Community. We have a team dedicated to providing continuous improvement and ensuring quality for both our customers and staff and we are proud to hold both outstanding and good rating with the Care Quality Commission.

As Accommodation Team Leader, you will ensure that guests who are staying at our Keyworker Living accommodation receive excellent customer service. This could be doctors, nurses or any medical staff requiring accommodation whilst working at the hospital. As well as working as part of the wider team, you will supervise a team of Guest Services Assistants to ensure the highest possible standards of cleanliness and safety to all Keyworker accommodation.

Duties will include:

- Assist in the induction and training of staff
- Report and monitor all repairs and defects to the accommodation
- Monitoring performance of staff which will include carrying out Smart Chats, 121, sickness related meetings and setting up objectives
- Monitoring activities and preparation of reports in area of repairs, health and safety and environmental issues
- Produce regular reports in relevance to team performance
- Maintain a good working relationship with residents and other customers, staff and client representatives by dealing courteously with complaints and enquiries
- Carrying out regular block and estate inspections, provide written reports with photo evidence, liaise with other departments, contractors and Estate Services teams to action accordingly on highlighted issues
- Cleaning and preparing void properties
- Cleaning of communal areas

You will have/be:

- Customer service focused
- Previous experience confidently supervising a team of assistants
- IT literate
- Comfortable working with phone/tablet devices
- Previous experience in a cleaning/housekeeping position
- Knowledge of health & safety legislation
- Ability to carry out manual handling tasks

**_
We offer fantastic benefits including Pension, Life Assurance, BUPA Private Healthcare and much more. Further to this you can expect 25 days’ holiday (plus bank holidays, PLUS 3 days at Christmas), a comprehensive induction programme and excellent ongoing training._

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