Medical Receptionist

**Job summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide a wide range of administrative support within the Health Centre to facilitate safe, effective and efficient patient care to the practice population, undertaking administrative duties as directed by the management team. To work closely with other members of the team to ensure that all duties are completed in a timely manner. To communicate effectively with the practice population providing good customer service.

Colleagues, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Personal/professional development: You will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Sharing learning opportunities with staff/encouraging others development Quality: You will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Develop measures which add value to office function and patient access (e.g. call volumes, appointments availability) and share these ideas with the Office Manager Communication: You should recognise the importance of effective communication within the team and will strive to: Communicate effectively with all other team members including your line manager and other members of the management team Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly General Clause: This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and will be reviewed from time to time after consultation with yourself and also with other members of the management team and members of the partnership to reflect the needs and development of the Practice. There may be other duties required of you commensurate with the position.

All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.