Sales Coordinator

6 days ago


Bristol, United Kingdom TC Group Full time

**Location**: Aztec West, Bristol

**Longevity**: Permanent, Full Time

**Salary**: up to £21,000 depending on experience

**Hours**: 37.5 hours per week, Monday - Friday

**Benefits**:

- 25 days holiday plus bank holidays (increasing to 30 days holiday with length of service)
- Pension scheme
- Access to private healthcare services
- Paid day off for your birthday
- Tech Scheme
- Bike Scheme
- Free counselling/wellness sessions
- Free gym and spa access for yourself and a friend
- Wellbeing days
- Social events
**Our Company**:
**Here at TC we are all about people, if you are bubbly, enthusiastic and hardworking TC is the company for you**

TC provides a wide range of office seating, desking, storage, conference and training furniture, exclusively through the trade, to clients across the UK and Europe.

We are a family run business and everyone within our TC Tribe looks at one another as family, our employees are the heart and soul of the business and where there is hard work there are rewards. We offer a variety of perks to our TC Tribe such as a day off for your birthday, private health care, free gym and spa access, Tech scheme and more.

At TC, we have a simple philosophy - People are important. Whether it's the people who use our products, the people who sell them or the dedicated team working here - people are at the heart of our company.

**Job Purpose**:
To provide clients with exceptional service from first point of contact to timely delivery, whilst being the face down the phone that easily builds relationships and encourages repeat business. This is a busy and fast paced role that will involve constant liaising with internal and external contacts and will require a hands-on approach to processing orders and tracking deliveries. You will need to have excellent customer service skills with experience of building effective relationships with clients. To be successful you will have strong attention to detail and the ability to multitask as it is essential that all time-sensitive activities are completed on-time, plus the ability to work on own initiative and as a team member.

**Main Duties**:

- Processing customer orders, enquiries and aftersales requirements accurately, promptly and professionally
- Daily liaison with merchandise, ordering, sales, customer service and warehouse departments to resolve problems quickly and effectively
- Manage incoming enquiries through outlook
- Meeting daily deadlines
- Communicate company updates with customers and liaise with CRM and FS teams
- Communicate effectively internally
- Answering customer enquiries within KPI
- Confirming order receipt within 24 hours
- Achieve KPI’s set to hit targets inline with business strategy and exceptional customer service
- Working alongside Field Sales, CRM Team, building successful, long-term relationships with regular clients
- Engage and follow up on sales opportunities with CRM team
- Provide customer/issue/order feedback to Field Sales, CRM team and/or management
- Provide effective feedback on processes and/or issues
- Raising escalations to the correct managers/team leaders when necessary
- Ensuring up to date information is gained from the relevant departments and the customer is kept regularly informed
- Running customer reports as requested
- Engage with outbound activity to hit sales targets
- Other tasks as and when required
- Attend and engage in all training provided including outbound sales activity
**Skill and Experience**:

- Experience in this or a similar role
- Competent in Microsoft Office
- Data processing
- Demonstrate ability to multitask effectively
**Personal Attributes**
- Flexibility to move outside the job description as and when required
- Desire to help the company achieve its goals
- Desire you progress further and take on additional responsibilities in the future
- Self-motivated, positive, confident and self-assured

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Private medical insurance
- Wellness programmes
Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Reference ID: Sales


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