Medical Secretary

Receiving queries by phone / email and resolving concerns in a tactful and diplomatic manner, using own initiative and judgement and liaising with the Breast Service Management where necessary Responsible for ensuring that all clinical correspondence is processed and dispatched within agreed time limits Ensuring that the follow-through on all patients is complete, e.g. further appointments and referrals have been made, scans have been requested / booked, and all enquires are followed-up To provide secretarial support within the department during periods of sickness, annual leave and in time of additional back up Opening and sorting consultants mail, using initiative and actioning appropriately, and passing to consultant for medical input where appropriate. Ensure action is taken Obtaining relevant patient information at the request of Consultants or where otherwise necessary To provide admin / typing cover for colleagues when necessary. Set up and maintain appropriate filing and bring forward systems to ensure effective and efficient working practices are in place General photocopying, filing, faxing of documents / medical notes, as required Use of hospital systems Cosmic, e-Letters, and other hospital systems relevant to the role To uphold and maintain Trust policies and procedures To deal professionally when exposed to distressing circumstances Any other duties that may be required to ensure the smooth running of the service.