Helpdesk Support Analyst

3 weeks ago

Potters Bar, United Kingdom Cerulean Full time

_Calling all IT Support Technicians_

We have a not-to-be-missed opportunity for an experienced **IT Support Technician / Helpdesk Support Analyst** to join a forward-thinking MSP and IT Consultancy.

As you progress with the company you will be offered additional responsibilities which will expand your experience and skill set.

**Helpdesk Support Analyst
Potters Bar, Hertfordshire
Full Time, Permanent
Salary £24,000 - £32,000 per annum**

**Please Note: Applicants must be authorised to work in the UK**

The company is dedicated to developing and promoting our employees internally, so once your foot is in the door, progression opportunities are endless for the right individuals.

You will be rewarded for your efforts with an excellent salary plus 2 salary reviews in your first year.

**What you will be doing**

As a **Helpdesk Support Analyst / IT Support Technician** it will be your responsibility to provide IT and hosting support to clients, primarily via telephone and remote assistance, with occasional on-site support.

This requires a keen eye for detail, the ability to prioritise your workload and great problem solving skills.
- PC/Mac builds and configurations
- Windows 10, 11 troubleshooting
- Microsoft Office - must be a competent user to be able to provide end user support
- Windows Server from 2012 onwards with general administration of Active Directory, DHCP, DNS, Group policy etc
- Microsoft 365 - basic administration, security, creating and removing user accounts
- Experience of Citrix, VMware, Hyper-V an advantage

**What you can expect**

A friendly company has built our growth and success, since 1999, by committing to positive customer support.As a Microsoft Gold Partner since 2007, we invest heavily in structured training and qualifications for ongoing personal staff development.Ourinnovative approach means that all employees are fortunate to use the latest cutting-edge technology and tools to perform their work.

You will be rewarded with a competitive salary and 2 salary reviews in year 1.

You will also receive full private medical cover after 2 years’ service.

**You must be authorised to work in the UK. No agencies please.**

Key Skills: IT Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server Microsoft 365. Active Directory. MS Office. Networking. TCP/IP. Group Policy. DNS, DHCP. Office 365. Cloud. Hosting.

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